Senior Product Manager

Team Description

As the product leader of Pendo's Integrations team, you'll be responsible for widening the footprint of our platform by realigning and expanding our integration offerings. You’ll ensure vital features of Pendo are available in the software our customers also use, including Salesforce, Zendesk, Hubspot, Snowflake, Jira, and more. 

You’ll define a set of integration and design patterns to establish a scalable approach to integrating with Pendo, and that integrations are created as reusable building blocks to allow for greater efficiency and scalability of our platform. You’ll own the API, understand how third-parties are using it to integrate with Pendo, and identify areas to improve the developer experience for third-party integrators. You’ll also make sure these meet the needs of our customers through quantitative analysis of use and qualitative reviews of feedback and sentiment. 

You’ll create and maintain a vision for your product area, and communicate and evangelize that vision within Pendo. Finally, you’ll be a strong cross team partner to Sales, Support, Customer Success, Marketing, and Partnerships as the subject-matter expert for your area.

This position is based out of our Raleigh office.

Role Responsibilities

Lead the product and team in the right direction: 

• Build an effective roadmap to prioritize important features properly
• Balance new features, improvements, and bug fixes to ensure a high velocity and stable product 
• Make data-driven decisions and consider business impact, ROI, and other implications
• Understand our customers’ jobs-to-be-done and champion their needs
• Innovate within your product area by proposing ambitious features and stay up to date with novel tools and competitive research 

Manage the entire product lifecycle:

• Follow feature development end-to-end; provide guidance and feedback to engineer and design partners and ensure everyone is aligned 
• Be the voice of the customer and the subject-matter expert for your product area 
• Collaborate with other product managers, designers, UX researchers, engineers, QA, and product operations in cross-area features to build for all of Pendo 
• Engage with and align stakeholders, managing questions and uncertainty in an efficient way

• Define clear outcomes that measure customer satisfaction and business impact

Minimum Qualifications

• Experience in Product Management, ideally in SaaS 
• Knowledge of the integrations and/or iPaaS market 
• Strong technical understanding, including how software is built, packaged, deployed, and operated
• Experience in Agile methodology including sprint planning and execution
• Passion for design and usability

Preferred Qualifications

• Experience working with external engineers and service integrators
• Experience using Pendo

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected base salary range for this role is:

Raleigh, NC - USD $118,000 - USD $145,000

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.