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Senior Product Manager, Communications

Mynd is hiring a Product Manager


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Contact type
Full-time
Please let Mynd know you found this offer on WeLoveProduct as a way to support us so we can keep publishing more product manager job offers.
Job description

About Mynd:

Mynd is a tech-enabled real estate company serving an $85B+ property management and real estate investment market. In the past few years, financial services disruptors like E-Trade, Schwab, and Robinhood have unlocked access to the stock market, minting a new generation of self-service investors. Yet we at Mynd believe that real estate remains the most powerful tool for building generational wealth. 

We’re on a mission to create happy homes and healthy investments by offering best-in-class property management services and making SFRs as accessible and effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Plus, many potential investors don’t want to invest in real estate in their geographic area or have been priced out of competitive big city housing markets. Through localized operations in 25 markets across the US, and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with real estate. Investors can now find, purchase, rent, manage, and sell single-family rental properties 100% remotely.

Mynd was named the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times in 2020. We’ve attracted talent from Starwood Waypoint Homes, McKinsey, Shift, Better, BCG, One Medical, Zillow, Upwork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, and Jackson Square, and just announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country. Most importantly, we’re a kind and fun team of innovators who truly enjoy ushering in a new generation of real estate investors.  Join us!

About the Role:

Mynd is looking for a highly cross functional product manager who cares deeply about our internal users (Mynders) and connecting them to our customers. Your mission is to research, define, and execute an omni-channel communications product strategy. 

We are building a comprehensive internal platform to optimize the lifecycle of single family home investing. A key component of real estate investing is communicating with our customers: investors, owners, residents, and vendors. It will be your job to define how Mynders communicate with our customers via phone, SMS, email, chats, and customer service cases. You’ll need to build a fully integrated omni-channel communications service. 

Here are some problems you can expect to solve. If these get you excited then you should apply!

  • How do we build a communications platform that can scale the throughput of our Mynders?
  • How can we provide complete visibility into all communications sent/received for any customer in our system? 
  • How do we provide a unified and holistic communications experience to our investors, owners, residents, and vendors?
  • How can you empower other product teams to leverage the communication components in their respective products? 
  • How should we integrate communications into the workflows performed by Mynders? 
  • How should we track, tag, analyze, and present data across all communication methods?
  • How can we better create templates to automate communications across all customers? 
  • How should we access build vs. buy opportunities with potential partners? 
  • How do we optimize our contact center and integrate it into our current systems? 

Responsibilities:

  • Lead a cross-functional team of designers, engineers, and data science to build and ship impactful products and features
  • Partner with our lead business partners to empower ops users and all product teams within the framework of the communications platform
  • Establish deep relationships with your business partners and customers, translate their input into actionable requirements for engineering
  • Define the KPIs for this team, create a product strategy and vision to achieve them, prioritize the product roadmap accordingly, and ship 
  • Be an expert at internal research and share with all of Product  
  • Be an expert at analyzing external tools to integrate, buy, or build 
  • Champion your products in-house and drive adoption with training and continued support

Qualifications:

  • 5+ years experience building software as a Senior Product Manager or equivalent experience
  • Experience with Sendgrid, Twilio, Zendesk, CRMs, Intercom, or similar products 
  • Experience within Property Management, Workflow Management, Communication Infrastructure desired, but certainly not required
  • Demonstrated success in delivering new products and features from customer research & data insights 
  • Successfully built product platforms that were leveraged and built on top of by other teams
  • Beyond just shipping new products, you care about continuous product improvement and can optimize for shipping a portfolio of small, medium and large releases
  • Technical background working with engineering and data teams 
  • Confidence in professional aptitude and ability to effectively convey skills and knowledge to non-technical stakeholders and external customers
  • Demonstrated success in a high-growth, operationally intense environment
  • Excellent verbal and written communication skills, and ability to influence cross-functional teams

Any offer of employment is conditioned upon the successful completion of a background investigation.

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities.  The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19. Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we encourage all of our team members to:

  • Be Myndful
  • Always Be Entrepreneurial 
  • Earn Trust
  • Play Team First
  • Be an ‘A’ Player
  • Think Like An Investor

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

 

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Mynd

10 job offers
Find, finance, buy, lease, manage, and sell single-family rental homes in 25 markets through our industry-leading apps and dashboards.
Mynd has been started in 2016 and employ about 251-1K people.
How to apply
Please let Mynd know you found this offer on We Love Product as a way to support us so we can keep publishing more product manager job offers.