Product Operations Specialist, Billing

Product Operations Specialist, Billing (Location:  Remote, North America) 

Hi there!

We're looking for a Billing Operations Specialist to join the Product Operations team at Zapier. Zapier’s on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation. As a Billing Operations Specialist you will become our internal Subject Matter Expert for all our customer facing billing processes, mastering comprehensive knowledge of our cross-functional workstream, measures of success and shared goals. You will be empowered to share thought leadership and recommendations aimed at optimizing our billing operations, while also being in charge of driving tactical improvements to our day-to-day billing activities, service level and policies.

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

Our Commitment to Applicants

Culture and Values at Zapier

Zapier Guide to Remote Work

Zapier Code of Conduct

Diversity and Inclusivity at Zapier

About You

• You love collaboration and feedback. You promote change through empathetic listening and relationship building.

• You’re a systems-thinker with strong organizational skills, a preference for details, and a skilled written communicator.

• You excel at operations and have experience delivering on an operations strategy.

• You can work in a new and ambiguous space.

• Interest in Billing/Finance. You may or may not have previous experience in financial industry , but you are excited by the rapidly evolving world of payment and billing technology.

Things You’ll Do

• You will act as our Subject Matter Expert (SME) for all customer-facing billing processes, developing a deep understanding of pain points, measures of success, priorities and goals of all parties involved within a given workstream.

• You will be responsible for auditing, diagramming and keeping up-to-date documentation of our end-to-end billing processes across multiple teams.

• You will work closely, share insights and make recommendations to the Build Org to prioritize process optimization features while balancing ROI and diminishing returns.

• You will collaborate with our External Payment Provider (Stripe/Braintree) to continuously keep our billing operations and processes up-to-date with technology and emerging regulations.

• You will moderate the escalation channels for customer-facing billing issues, either leading to the initial problem-solving or determining the appropriate person to escalate the issue with.

• You will become fluent in billing and related customer success metrics and will influence change using data, narrative, and visuals.

• Travel of 5% - 10% for Zapier retreats that rotate to various cities throughout North America.

The Whole Package

Location: North America

Our flexible, distributed environment lets us work with the best people from around the world. Zapiens live in 40+ countries, including the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more!

Zapier offers

• Competitive salary and profit-sharing program

• Equity for All: Stock options (or equivalent) for every Zapien

• Healthcare + dental + vision coverage*

• Retirement plan with 4% company match*

• $2,000 annual learning stipend for use on courses, conferences, and more—your choice

• Two annual all-company retreats

• 14 weeks paid leave for new parents of biological or adopted children

• Customized Zapiversary rewards on your 1, 3, 5, 7 and 10 year work anniversaries

• Leading-edge equipment. We set you up with an Apple laptop and provide an additional budget for you to choose other home office accessories and software you may need.

• Time to renew. We encourage Zapiens to take at least 2 weeks off each year. Most of us take 4-5 weeks, in addition to locally recognized holidays.

• Opportunity to work with Zapier’s amazing partners network

How to Apply

We have a non-standard application process designed to promote inclusion and equity. We first ask a few questions in our application form that would typically be asked at the start of an initial interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people, and do not discriminate based on race, color, sex, gender identity or expression, sexual orientation, religion, national origin, physical or mental disability, military or veteran status, genetic information, pregnancy, age, or any other status protected by local law. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

Zapier is committed to inclusion. As part of this commitment, Zapier will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].