What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Operations - Sellers job at Manomano

At ManoMano, we bet on passionate and innovative people! Are you looking for a great environment to grow professionally and personally ?

Join us in this tremendous adventure !

ABOUT

Launched in 2013, ManoMano is the European leader specialised in DIY, home improvement and gardening online. ManoMano brings together the largest offer of DIY & gardening online products. With more than 3600 seller partners, 10 million products, 7M active customers and 50M unique visitors per month, ManoMano is a disruptor of online home improvement, DIY and gardening across 6 countries : France, Belgium, Spain, Italy, Germany, United Kingdom.

ManoMano was valued at $2.6 billion and reached Unicorn status in July 2021 after $725 million raised 8 years after its creation.

ManoMano also works for the pros with ManoManoPro, a unique platform designed to make life easier and free building craftsmen from their daily constraints. Currently in France, Spain and Italy, the BtoB activity saves craftsmen time by revolutionizing their purchasing processes.

We currently are more than 900 Manas & Manos, including a quarter of international talents and 24 nationalities, working in our 4 offices (Paris x2, Bordeaux and Barcelona).

Our vision, as a responsible European B2C and B2B industry leader online, is to offer a unique value proposition on our HI markets, beyond product to services, to be an A Brand. Our ManoMano way of life, within business hypergrowth, is to always keep the human dimension at its right place. Empowering people to responsibly make their own kind of world is our mission.

OUR COMPANY CULTURE ?

People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care.

⇨ MANOMANO IN SPAIN Manomano was launched in Spain in 2015 and in 2018 we opened our first office in Barcelona. We are based in the heart of the dynamic and innovative Poblenou. Our team is 80% tech and we have business development Operations, People, Growth & Marketing and Finance teams as well. At this moment we have more than 150 Manas & Manos and we will keep growing in the following years. We totally bet on local talent! Not located in Sunny Barcelona? No worries, We’ve deployed Work Atom, an employee centric and a distinctive new way of working, which means you can choose to be working full remote. You can decide to work from anywhere in Spain, where your contract is based.

YOUR JOB

SCOPE & CHALLENGES

Growing our Product teams comes with exciting organizational challenges! The Product Ops will play a transversal role in the Seller Train. You will partner with PMs and cross-functional teams to continuously improve the product processes and best practices, develop collaboration with other teams and build up our product insights and product culture.

Overall, you will support the Seller Train in delivering value in the most efficient way to impact our North Star metrics:

-Seller Net Promoter Score

-Seller Effort Score

-Seller Unique Contact Rate.

You will report to the Lead Product.

Have a look at our tech blog: https://medium.com/manomano-tech

TEAM AND CONTEXTE?

As the Seller Train, we are focused on delivering the best experience to our partners leveraging the energy of 8 feature teams covering 2 strategic streams: Seller Catalog and Offers + Seller Operations and Insights Services.

The Seller Experience being at the center of Manomano strategy, we’ve set our ambition for 2024 → For Home Improvement Sellers and Brands having a Great catalog fit with ManoMano quality standards, ManoMano marketplace is the Preferred Digital Partner that allows them to grow their digital business in a Trusted and Tailored Ecosystem, based on a unique Personalized and human-centered relationship. Our business attracts the largest and most qualified audience and we coach our partners with strategic insights and added value services to maximize their growth opportunities across our European Markets.

YOUR DAY TO DAY RESPONSIBILITIES ?

Operationalize Product Processes & Tools:
Support processes and frameworks deployment across the train in close collaboration with Agile teams, identify opportunities for improvements
Identify new product management-related tools, test and secure their adoption across PMs & feature teams
Overall, drive efficiency and consistency in product management ways of working across the Seller Train

Support Product Marketing:
Build communication plans to Sellers, ensuring Product alignment on what is promised in close collaboration with business stakeholders (communication, seller partnership...)
Ensure Product Roadmap is communicated accurately across the organization

Develop Product Insights:
Drive the collection of seller insights metrics, identify opportunities to improve the set of metrics as well as their relevancy, working in close collaboration with UR/UX teams
Conduct competitive intelligence / benchmarking to continuously feed our product vision and roadmap
Help consolidating & organizing
Product Insights resources spread them across the organization

Spread the Product Culture:
Research & recommend resources on product management best practices
Contribute to product culture development company initiatives
Support the creation of articles/blogs to reinforce ManoMano Product DNA outside of ManoMano

MUST HAVE ??

Hard skills:
Proven experience in project management or transformation programs (eg. consulting) in a fast paced environment
Good knowledge of Product Management and Agile methodologies, with a strong curious mindset
Perfect English

Soft skills.
Agility, Speed and Entrepreneurial fire : experience in strong growth environment where company changes every 6 months, ability to pivot quickly or take decisions.
Communication: be it written or oral, you are able to express clearly technical or business problems. You have a strong synthesis capacity. You are able to adapt your communication to the person you are talking to. Empathy is one of your strengths, and you are able to calm down discussions when people disagree.

NICE TO HAVE ✌️✌️

E-commerce expertise: you have worked in an e-commerce environment and you know the basics well (catalog management, search, logistics, payments…), you are familiar with marketplace concepts (supply, demand, network effect…).
Start or scale up experience (nice to have).

BONUS ??

You are fond of DIY, refurbishing an apartment or a house is part of your hobbies, this is great!
If you started your own company (even if a failure), this is an extra bonus !

BENEFITS & PERKS : A FLEXIBLE WORKING CULTURE ?

Full remote option
30 working days vacation
Flexible working hours
Disconnection charter
Friday afternoon… it’s off!
Intensive working day in August
Private medical insurance with Axa
Crafternoons: every Thursday afternoon (share your knowledge, learn from others)
Ticket restaurant
Ticket transportation
Sponsorship of external conferences - organization of internal and external Meetups
MM employee discount
Take care of yourself with our dedicated program with moka.care
Gym membership with Andjoy

#LI-Remote

HOW OUR STORY TOGETHER STARTS ?

A phone call with Regina, IT recruiter
An interview with our Lead Product Manager
An interview with our Agile Delivery Leader
An interview with our Head of Product

We make you a proposal and the adventure begins ?? ! #LI-RSF

If all the above rings a bell, it probably means that we are meant to meet each other! Please get in touch.« So, come and plant the seeds of your success and harvest the fruits of your labour » ?

At ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow.

We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.

The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.

The data is kept for 2 years from the date of your application. You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data. You can also exercise your right to the portability of your data. Consult the cnil.fr website for more information on your rights.

To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to [email protected].

If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.

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Product Operations - Sellers