Product Operations Manager - Marketplaces (Remote, Americas)

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

Within the Merchant Services team, the Marketplaces team is committed to making commerce better for everyone by offering solutions to help our merchants to sell on all marketplaces so they operate and grow their businesses anywhere they want to sell. The goal is to power thousands of marketplaces and provide a multi-channel commerce platform to our merchants. 

In this role, you will be part of the Product Operations team and the scope of responsibilities will range from optimizing day-to-day operations within a product area to carrying out high-priority initiatives. You will partner with internal and external stakeholders to drive high impact and cross-functional projects to build a scalable operational framework that helps generate product growth, improve efficiencies, and provide our merchants with a superior experience. 

In this role you will:

• Cultivate strong relationships with stakeholders and teams across Shopify to help build and manage scalable and efficient operational processes to support our financial products

• Develop and maintain operational assets to serve as a resource for our team to create a standard for how we operate

• Use dashboards and other data sources to help monitor operational metrics and identify opportunities to achieve operational excellence

• Collaborate and liaise with internal and external stakeholders

• Help ensure compliance with internal and regulatory policies

• Be able and willing to solve complex cross-functional problems

• Be a subject matter expert for your product area and use your expertise to help support partners

• Help monitor the health of controls and escalate risks when necessary

• Assist with activities related to the daily operations of your product area, including special projects

• You are a partner in the problem solving process and are able to collaborate with the team and stakeholders to drive intended outcomes

• You’re highly organized, have great attention to detail, and you take pride in the work that you do

• You have excellent communication and written skills - you’re able to clearly and concisely communicate to various audiences

• You have working knowledge of Google Sheets/Slides or equivalent applications and you enjoy working with data

• You approach new challenges with no ego and without feeling above any task 

• You have experience working in Fintech, operations, or both

• You are adaptable and can balance competing priorities

• You enjoy being part of a team and always look for ways to contribute but also manage well independently

• You are eager to learn and thrive on working in a digital environment

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.