Product Operations Manager

This role can be performed remotely anywhere within the United States and Canada.

FullStory is looking for a Product Operations Manager to join the growing Product Ops team. At FullStory, Product Ops acts as the product manager for the product process, improving alignment, communication, and processes around our product in service of delivering greater, faster value to our customers. 

As a Product Operations Manager, you’ll work closely with the Head of Product Operations, Product, Engineering, and Go-To-Market teams to operationalize cross-functional product processes that help drive alignment and deliver value. If you’re naturally curious, a builder at heart, a problem solver, and geek out on bringing clarity and alignment across teams, this is the role for you. This is a highly cross-functional individual contributor position with a critical role to play as FullStory grows and scales. 

Day to day, you'll:

• Improve upon how we communicate from Product what we’re building, what we’ve built, and how we’re doing; think everything from roadmaps and release notes
• Collaborate with key stakeholders to develop a Voice of the Customer program, unlocking more powerful customer research and listening
• Manage our product launch readiness process, ensuring all teams are ready to support users and prospects as the product evolves
• Optimize how our product team operates by supporting the product team through process improvements
• Partner with PM, Engineering, and Design to help define how we align across practices, and create a plan to scale

We're looking for someone who:

• Has 3+ years of Product/Program Management, Product Operations or consulting experience in a in B2B SaaS company
• Has experience successfully leading complex, cross-functional projects with Product and Engineering teams
• Has experience in change management principles and methodology
• Has data-driven and analytical experience

It would be amazing if:

• You have an MBA
• You have experience scaling up initiatives
• You get the bigger picture, but are not afraid to get in the weeds to solve a problem

About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence platform empowers businesses to continuously improve the digital customer experience across sites and apps.At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

FullStory is backed by world-class investors and has 400+ employees around the world, with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. Our company, in three words:

• Empathy - Making a habit of empathy is a powerful way to maintain moderation and stay open to important information that doesn't originate inside your own head.
• Clarity - Few problems can survive their thorough description. By the time you can explain a problem in excruciating detail, especially to someone else, you know how to solve it.
• Bionics - A dedication to building bionic systems ensures we maximally empower our users while minimizing our own unnecessary toil.

Benefits

• Have a life. FullStorians enjoy autonomy and flexibility. From a remote-first work environment to untracked paid time off, we don’t believe in micromanaging your time. After all, smart, driven people are their own best bosses.
• Stay healthy. For our US-based FullStorians, we cover 99% of your premiums and 75% of your dependents’—same goes for dental and vision coverage. 
• Save for retirement. For our US-based FullStorians, we offer a 401k retirement plan through Vanguard and match employee contributions 2:1 up to $7200 USD per calendar year.
• Paid parental leave. We want FullStorians to have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
• Keep learning. FullStory provides professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

FullStory is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If you love technology but aren’t sure if you’d fit in, please apply anyway. When you apply, you will have the opportunity to share your pronouns, gender, ethnicity, and veteran status with FullStory to help us identify areas for improvement in our hiring and recruitment process. Completion of these questions is entirely voluntary. Any information you choose to share with us will be kept confidential and will not impact the hiring decision in any way.