Product Operations Manager, Digital Experience

This is Adyen
Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.
We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.
 
Product Operations Manager, Digital Experience
 
Adyen, and in specific the Digital Experience Product Team, is looking for a Product Operations Manager who will be focussing on managing tools and processes which enable the product team to build the best Digital Experience Platform possible. Furthermore, the Product Operations Manager will collaborate with global stakeholders and the product’s internal customers (creative studio and marketing),  to find insightful ways to automate day-to-day processes which take product team support and intervention today. 
  
What you will do:

• Define and own KPIs for operational efficiency within the Digital Experience Product Management Team and owning the roadmap which includes for product delivery process improvements, editor experience improvements, and production/translation workflows 
• Drive alignment and efficiency around product development, launch, enablement, and iterative improvement
• Design and launch large cross-functional processes and coordinate across stakeholders as needed to ensure the right resourcing, execution and communications are in place to deliver meaningful results
• Manage the product support processes and SLAs (for the DX portfolio) to allow an improved go-to-market process
• Lead the planning of and communication around DX releases and set expectations for delivery of new functionalities
• Use a data-driven and testing approach to help stakeholders find bottlenecks in the processes and resolve them
• Partner closely with product, content, translation, campaign, and development teams 
• Research and implement new operational tools and processes to accelerate and streamline product delivery and user experience
• Shape actionable recommendations about complex issues critically and drive their adoption within the team(s)

Who you are:

• A passion for structure, process and communication along with an agile mindset
• 4+ years of experience with the product development process in a software development company, thorough understanding of software development life cycle
• 2+ years of operational experience in a highly agile, project-based environment
• Exceptional stakeholder / relationship management skills
• Experience working closely with or directly within a product organisation
• You know how to manage a project, and have experience with bringing something from conception to launch
• You can communicate in English fluently, both written and verbally, and are not afraid to get out there to let your voice be heard
• You take pride in putting your team first, you value teams over ego
• You can work well with both technical and commercial teams
• Having a technical or digital background is a plus
• Experience in an IT/software company is a plus

Our Diversity, Equity and Inclusion commitments 

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.
 
What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.