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Who We Are
Imprint is building a payments and loyalty platform from the ground up to serve modern brands and their customers. Imprint is backed by Kleiner Perkins, Thrive Capital, Stripe, Affirm, Box Group, and leading angel investors, including the CEOs of Skims, AllBirds, WarbyParker, Plaid, and NuBank. We are focused on building a brilliant team who want to change payments and who embody Imprint’s Values.
The Role
The Product Operations Associate will work with the other members of the Imprint Product team as well as key internal and external stakeholders to execute key priorities that sit at the intersection of Product and Operations. The Product Operations Manager must be extremely operational, hands-on and collaborative to ensure that required operational elements are delivered on-time and at excellent levels of quality. You will ensure that our product operations work well for new program launches and also scale seamlessly to millions of cardholders over time.
Your Day-to-Day
- Work closely with other members of the product and engineering teams to properly design and set requirements for our digital product and card operations to ensure we effectively balance quality and speed
- Work cross-functionally to launch, maintain and optimize key operational processes such as physical card fulfillment, payment processing, rewards disbursement, etc
- Interact with vendors and other strategic partners across the Imprint product to ensure requirements, timelines, and expectations are being met
- Support the implementation of new features and operational systems; identify and manage requirements, timelines, budgets and interdependencies
- Ensure product changes are communicated throughout the organization and operationalized effectively
- Measure product operations against key KPIs and proactively develop identify and implement initiatives
We Are Looking For Folks With
- 2-5 years of experience in either product management or operational role
- Direct experience in payments, cards and/or consumer credit a significant plus
- Demonstrated understanding of payments systems and processes and a strong knowledge of the leading vendors and software providers in the space
- Ability to combine big picture systems thinking with strong attention to detail
- Strong communication skills including an ability to distill complex topics down to simple messages
- A passion for solving hard problems
- Emphatic commitment to personal growth and development
Perks & Benefits
- Competitive compensation and equity packages
- Leading configured work computers of your choice
- Unlimited vacation policy
- Fully covered, high-quality healthcare including fully covered dependent coverage
- Additional health coverage includes access to One Medical and option to enroll in an FSA
- 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
- An understanding that successful remote work requires flexibility and an appreciation for asynchronous work
- Access to industry leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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