What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Product Operations Associate job at Imprint

Who We Are

Imprint is building a payments and loyalty platform from the ground up to serve modern brands and their customers. Imprint is backed by Kleiner Perkins, Thrive Capital, Stripe, Affirm, Box Group, and leading angel investors, including the CEOs of Skims, AllBirds, WarbyParker, Plaid, and NuBank. We are focused on building a brilliant team who want to change payments and who embody Imprint’s Values.

The Role

The Product Operations Associate will work with the other members of the Imprint Product team as well as key internal and external stakeholders to execute key priorities that sit at the intersection of Product and Operations. The Product Operations Manager must be extremely operational, hands-on and collaborative to ensure that required operational elements are delivered on-time and at excellent levels of quality. You will ensure that our product operations work well for new program launches and also scale seamlessly to millions of cardholders over time.

Your Day-to-Day

Work closely with other members of the product and engineering teams to properly design and set requirements for our digital product and card operations to ensure we effectively balance quality and speed
Work cross-functionally to launch, maintain and optimize key operational processes such as physical card fulfillment, payment processing, rewards disbursement, etc
Interact with vendors and other strategic partners across the Imprint product to ensure requirements, timelines, and expectations are being met
Support the implementation of new features and operational systems; identify and manage requirements, timelines, budgets and interdependencies
Ensure product changes are communicated throughout the organization and operationalized effectively
Measure product operations against key KPIs and proactively develop identify and implement initiatives

We Are Looking For Folks With

2-5 years of experience in either product management or operational role
Direct experience in payments, cards and/or consumer credit a significant plus
Demonstrated understanding of payments systems and processes and a strong knowledge of the leading vendors and software providers in the space
Ability to combine big picture systems thinking with strong attention to detail
Strong communication skills including an ability to distill complex topics down to simple messages
A passion for solving hard problems
Emphatic commitment to personal growth and development

Perks & Benefits

Competitive compensation and equity packages
Leading configured work computers of your choice
Unlimited vacation policy
Fully covered, high-quality healthcare including fully covered dependent coverage
Additional health coverage includes access to One Medical and option to enroll in an FSA
16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
An understanding that successful remote work requires flexibility and an appreciation for asynchronous work
Access to industry leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.

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Product Operations Associate