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The contract for this position is a Freelance contract

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Product Operations Associate job at Carbon Health

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

• 120+ locations and growing, along with vast virtual coverage

• 1 million+ patients to-date

• 2,000+ caring clinicians and support staff serving their communities

• Backed by investors such as CVS Health Ventures and Blackstone Horizon

This position is only available for candidates located in Bogota, Colombia

We’re looking for a highly motivated Product Operations Associate to manage our core products' operational and technical implementations. The objective of this role is to be a strategic contributor to our fast-paced, high-priority projects that drive impact for Carbon Health’s users, including providers and patients.

In this role, you will be a part of the product operations team that works cross-functionally with product, operations, enterprise, growth, design, and engineering to ensure successful execution against our goals.

Success means managing new tools and rollouts through a combination of process design, tooling development, and detail-oriented execution.

To effectively review your experience, please provide a resume in English. The ability to read, write, and speak English is required.

What You'll Do:

Cross-Functional Communication: Act as an integral member of the product operations team that collaborates extensively with other product-related teams to assess operational, technical, and feature release processes and identify potential areas of improvement Partner with the Technical Program Managers to pull context across operations, and enterprise, growth, and clinical teams in service of feature development

Problem-Solving: Solve ambiguous business problems and turn them into actionable solutions and insights by partnering with the Technical Program Managers to deliver shared product outcomes. Help to triage bugs and issues from support/operations teams and work with Product and Engineering to brainstorm solutions.

Execution: Help with admin-related tasks like bulk uploads, slot management, and dment: Maintain dashboards to monitor the performance of clinic team operations by partnering closely with the Technical Program Managers.

Testing, Feature Releases & Rollouts: Pre-release end-to-end testing ensures all workflows operate as expected. Help the product team roll out new tools and features to operations and clinic teams Partner with Technical Program Managers to produce high-quality training and educational content to enable teams to learn effectively and accelerate adoption at analysis. Data Manage.

About You:

The ideal candidate will bring in a unique mix of operational and execution skills and demonstrates the ability to thrive amidst ambiguity Problem-solving, critical thinking, and analytical experience
Ability to quantify the use of time on roadmap tasks to help determine what needs to be productized
A good listener who asks questions to understand the root causes
Strong communication skills in English are a must (B2 to C2 preferred)
3+ years of work experience
Highly organized with a detail-oriented approach
Strong MS Office/ Excel skills (pivot tables, vlookup, concatenate)
Experience with SQL is a plus
Familiarity with JIRA, Confluence, and Slack is ideal
Familiarity with Looker
Being able to juggle and prioritize multiple tasks from various stakeholders
The product team works primarily in East Coast & West Coast time zones, so flexibility in schedule is ideal to work seamlessly with the teams
Bachelor’s, OR equivalent preferred

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Perks

• Forward-thinking, transparent, and inclusive company culture

• Competitive salary, generous paid time off, learning time off, and paid holidays

• Comprehensive benefits package including medical, dental & vision insurance

• 401k, FSA, HSA, and dependent care options

• Employee referral bonus program, employee resource groups, and professional development

• All benefits dependent on role and eligibility

All candidate email communication will be done through an @carbonhealth.com email address. If you ever receive communication regarding a job posting from an entity that does not match that or seems concerning, please contact [email protected].

Carbon Health is a leading national healthcare provider with a mission to make high-quality healthcare accessible to everyone. We offer primary and urgent care to nearly two-thirds of the U.S. Leveraging our unique technology platform, we meet patients where they are by delivering care across a variety of access points, including in-person clinics and virtual care. Carbon Health also focuses on value-based care and other value-add services to employers, health plans, health systems and other ecosystem partners.

We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.

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Product Operations Associate

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