Product Manager

Are you bready* for a change?

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

About this roll*:   

Toast is looking for a Senior Product Manager to advance the systems and processes supporting Toast Hardware, a critical piece of our customer experience. In this role you will work closely with our New Product Introduction, Quality, and Hardware Product and Operations teams to plan, design, and build solutions that support our Hardware Product Lifecycle focus area. As the sole Product Manager accountable for this area, you will work closely with your Sr. Leaders to ensure the roadmap is reflective of Toast’s objectives and solves critical business problems, quickly moving to execution where you are expected to deliver with both pace and high quality to drive meaningful improvement to our internal team experience. As an expert on Product Lifecycle platforms and how critical product data flows across our stack, you will articulate scalable solutions, leading and supporting your team to enable delivery of the roadmap. This is an incredible opportunity for someone who wants to build a Product strategy from the ground up to solve immediate problems for a scaling organization.

Key responsibilities

• Work cross-functionally with business stakeholders to understand their goals and business requirements, including proactively identifying areas of improvement in Toast’s Product operations
• Own the develop and scoping process for products supporting internal Toasters in our Product Lifecycle Management focus area, operating as the the accountable execution leader for this critical area of Toast infrastructure
• Estimate the impact of projects, drive prioritization across the backlog, and work with other product teams to understand and plan for dependencies and overlaps with planned work 
• Continuously re-prioritize and groom the backlog, soliciting feedback from executive stakeholders and operational peers, to ensure high value work is being delivered consistently in an agile delivery model
• Build strong relationships with engineering and design counterparts and work with them to translate business requirements into technical requirements, making trade-off recommendations that deliver maximum value to the business as quickly as possible  
• Partner with engineering to mitigate quality risks and act decisively when triaging issues that impact the quality of a launch or escalate appropriately, being the main point of contact for cross-functional communication as it relates to quality issues and mitigations within your domain
• Drive insights from data to analyze the results of projects, set realistic goals for upcoming projects and ensure business stakeholders are using shared definitions of success
• This role is fully remote with <10% Travel required as needed to see Operations in-situ, both Domestic and International

Do you have the right ingredients*:   

• 5+ years of product management, technology consulting, or other equivalent experience 
• 3+ years driving the roadmap and/or implementing Product Lifecycle Management or Master Data Management systems
• Direct experience with 1 or many of the mid-market PLM solutions including but not limited to: Propel PLM, PTC Arena/Windchill, Aras/Innovator
• Strong working knowledge of the overlap between Product Lifecycle Management, Data Hubs, ERP systems, eCommerce product catalogs and other external Supply Chain applications. 
• Demonstrated experience of solving complex problems using a data-driven approach
• Demonstrated ability to gather feedback, drive consensus and manage change in situations with high ambiguity 
• Critical thinking capabilities to see beyond the initial problem presented
• Excellent communication skills and ability to translate business and technical languages
• Architecture mindset with desire to understand how things are connected
• Action-oriented, "ownership" mindset demonstrating willingness to accept accountability and responsibility for individual actions, and team results

At Toast, we believe that the success of our business and our customers comes only with the success of our employees.  

Our employees are our secret ingredient.  When they are empowered to succeed, Toast succeeds in achieving our mission to enable our community of restaurateurs to delight their guests, do what they love, and thrive.  The restaurant industry is one of the most diverse industries.  We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

At the heart of this is our hospitality mindset of ensuring everyone feels welcomed and included, and our Toast values and behaviors that best define who we are as Toasters.

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

#LI-REMOTE #LI-AS1