What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Manager (Mid-Senior), Customer Service Strategy position?

The suggested salary for this position is $149,000-$200,000*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Manager (Mid-Senior) job at Capital

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

Capital.com is on the lookout for new Product Managers of all levels to join our rapidly growing product team.

Product Managers are the heart of our development process. Embedded in cross-functional development teams, they are stewards of the roadmap and integral to solving the biggest challenges we as an organization face.

We are looking for people who can put themselves in the shoes of our customers, have a relentless focus on the end-user experience and find novel, simple solutions to complex problems and execute them in elegant ways.

The position can be based in London / Warsaw / Cyprus.

What you will do:

Work with a cross functional team to drive results in a specific area of our website or mobile application; including engineering, delivery, design, research, product analytics.
Integration and configuration of new tools to optimize working with clients;
Customer service automation
Communicate effectively with your Head of Product and team, stand up for what you think is right, but also maintain introspection and a constant desire to improve
Take responsibility for initiatives from the Customer Service Strategy concept all the way through development, launch and how they perform in the real world
While not technical, have a strong capacity to collaborate and understand the perspective of engineering teams to ensure we are not just solving the right problems, but in the most practical and scalable way

Goals:

Customer Service Automation across all company’s products
Work with stakeholders from Customer Support, Sales, Compliance teams
Improve clients experience in communication via various channels
Align communication automation metrics to Customer Support, Sales, Compliance KPIs and OKRs

Qualifications:

Minimum 4 years experience in Product Management with a background in delivering worldclass user experiences on mobile apps or websites
Past experience in Customer support would be a big plus!
Demonstrated track record of working cross functionally and achieving measurable results
Next level organisational skills and ability to model those across a diverse team
You must have the ability and desire to communicate in written and spoken English (English B2+)
Experience managing high performing teams across a variety of physical locations, experience levels, and cultural backgrounds

What you get in return:

For starters, a competitive salary, medical insurance, and pension fund.

You get to work with a dynamic, fast-growing company that rewards talent, initiative and creativity and offers rapid career progression. Additional paid days-off and the opportunity to work with one of the smartest teams on the market.

We allow our people to work flexibly if they wish to and don’t like to micromanage their working lives. Things like employee well-being and work-life balance are embedded in our company culture.

Be part of the leading digital assets movement and elevate your career with us!

We are looking for all sorts of talent and have a number of vacancies. (Developers, designers, creatives, strategists and crypto enthusiasts).

Send us your resume and maybe there is a place for you in our team.

Job listing or not, we always have a place for the right people!

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Product Manager (Mid-Senior), Customer Service Strategy

What you will do:

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