Product Manager (m/f/d) - Hardware

THE ROLE AND YOUR IMPACT AT TIER

Are you passionate about urban mobility and how consumers move in cities? Are you eager to define which technologies can challenge the status quo to bring better and more sustainable mobility experiences to urban dwellers? Then this is the job for you!

As Product Manager Hardware at TIER, you will be working in our cross-functional “Hardware Swarm” to deliver best-in-class hardware to our global community of over 7 million riders and more than 500 cities. Your main role is to own, develop and drive the roadmap and P&L of your hardware programs and products - by understanding, translating and optimizing for the needs of our strategic stakeholders (consumers, cities, company). This is an extremely high-impact role that will affect the day-to-day mobility of millions of people!

TIER has become much more than an e-scooter company! We have added further modalities (e.g. e-bikes), developed strategic platforms (e.g. battery), acquired other mobility companies (e.g. nextbike, SPIN) and now offer a broad and expanding portfolio of micro-mobility services. As a result, we now need to handle the roadmap for batteries, charging devices (e.g. our PowerBoxes), parking infrastructure, e-scooters, e-bikes, mechanical pedal bikes, e-mopeds, IoT platforms, and many more products.

Your main areas of responsibilities will be:

1. Performance of hardware product(s) towards strategic stakeholders, based on a set of defined success metrics:
   • Create a reliable and delightful hardware experience for customers (e.g. CSAT)
   • Maintain a best-in-class product that fits the needs of cities (e.g. tender scores)
   • Own the product P&L and increase the financial attractiveness for the company (e.g. revenue potential & TCO)
2. Definition of roadmap for hardware products:
   • Derive and deliver impactful and informed opportunities to improve product performance or unlock growth through new product developments (e.g. improve product line P&L)
   • Analyze opportunities and deduct priorities with business stakeholders to provide delivery teams with a clear product requirement document (PRD)
   • Own and shape the backlog, roadmap and vision of your product area based on work with our great interdisciplinary teams from various backgrounds (e.g. design, business intelligence, research, business and engineering) and market trends & dynamics
3. Maintenance of a product catalog to help the business sell your hardware:
   • Build and maintain the content for the hardware catalog of the products you are responsible
   • Adjust content to target audience (e.g. consumers, cities)
4. Communication and alignment with stakeholders (only for 2022, will shift to “Product Operations” by 2023)
   • Work closely with your business stakeholders of all company functions to prioritize the most impactful initiatives and explore opportunities with them
   • Bridge between business “problem space” and hardware “solution space”

YOU’LL FIT GREAT WITH THESE SKILLS & QUALIFICATIONS

• You have work experience in product management for hardware products, with knowledge and understanding of suitable product processes.
• You thrive in a fast changing, demanding environment and really want to make a difference.
• You have a track record of working effectively with commercial and technical teams to successfully deploy products and improve performance over the lifecycle.
• You can adopt a commercial mindset and have business acumen to improve profit and loss elements
• You can define processes that help to prioritize high-value opportunities and block out “noise”.
• You are a team player with good interpersonal skills and enjoy cross-functional collaboration to deliver results.
• You have experience in either B2C, consumer electronics or mobility industry (optional, is a plus).

GET AN IMPRESSION OF THE TEAM

TIER believes in a cross-functional Hardware “Swarm” - consisting of three Hardware functions ‘Product Management’, ‘Hardware Engineering’ and ‘Vehicle Development’ (similar to Hardware Operations) - that jointly works together over the entire lifecycle of a product and shares responsibility. Depending on the current development phase of a product, one function assumes the leadership role. Hence, on the one hand, you will be working very closely with your hardware “delivery” counterpart, either our Hardware Engineering team (for products we “make” using our own engineering designs) or our Vehicle Development team (for products we “buy” and adapt from global markets). On the other hand, you will be working very closely with the business stakeholders as well, as you bridge the two worlds.

The ‘Hardware Product Management’ team plays a highly significant role to define ‘WHAT’ we do with regards to hardware. We are building up a nimble team of high-caliber profiles working across a wide product portfolio. We use our analytical skills combined with a pinch of curiosity and creativity and fun! This role will report directly into our Director of Product Management for Hardware, who again reports directly into our CTO; it is full-time and permanent.

THIS MAY INSPIRE YOU

• Join us on our mission to “change mobility for good” at the forefront of one of the most exciting and rapidly changing industries - we are a values-driven company that lives its values and wants to create a more sustainable urban transport ecosystem for cities and consumers!
• Benefit from exponential professional development opportunities - we are agile, we are growing and so will you! With us, you have room to make a huge impact on the business going forward!
• Be part of the company and part of its success. Our employee share ownership plan (ESOP) program gives you an opportunity to have a share in the company – nothing like invested interest!
• Benefit from flexible hours and our “work from home” policy. We care about impact, not how you achieve it!
• Support your growth with an annual development budget - we appreciate your talent and invest into it!
• Surf your city with free rides on TIER vehicles (and the ones from nextbike)!
• Enjoy a strong diversity and inclusivity culture - this is super important to us!
• Build a great international network - our company language is English and we are a truly international company with colleagues from all over the world!
• Enjoy amazing views at our centrally located Berlin office at Potsdamer Platz, with a variety of different restaurants and great transport connections!
• Profit from competitive compensation combined with a perks like memberships with Urban Sports Club, Headspace, nilo.health and blinkist
• Be part of one of the fastest growing and most funded startups in Europe with a world-class team of serial entrepreneurs and high-performers.

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride! 

In case you are living with disabilities, chronic illness or neurodiversity please inform us, to provide you with the proper assistance in the application process.

If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!

We are looking forward to your application!