What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Manager, Insights position?

The suggested salary for this position is $147,100-$190,000*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Manager, Insights job at Dixa

Dixa is a customer service platform that creates value for brands and customers in a conversational, friendly, and engaging way. We call it Customer Friendship™️ ?. Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that allowed the creation of value-driven experiences for customers as well as empowered agents to do more than solving tickets for the business. In February of 2021, the company acquired the Australian knowledge platform startup, Elevio, to empower agents as well as customers with AI-optimized knowledge base and contextual experiences. In March 2022 Dixa acquired analytics leader Miuros, and automation pioneer Solvemate to further boost our product offering in this space.

Dixa has expanded globally within the first years since launch and now has 290+ employees in offices across Copenhagen, London, Chicago, Berlin, Paris, Lyon, Tallinn, Kyiv, Tel Aviv and Melbourne. The company doubled its revenues YoY, and has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and recently completed the Series C funding led by US-based General Atlantic.

About the role

We are looking for a Product Manager who will be responsible for coordinating a cross-functional team of engineers and designers who are helping realize this mission by building smart, actionable and user friendly analytics and insights features that allow our customers to better understand the customer experience they’re providing through Dixa and the impact it’s having on their business. In this role you and your team will play a key role in helping our customers leverage the data from their daily customer conversations to drive business insights and highlight the value of providing great customer service.

If you are an experienced, passionate and data driven product manager who can think holistically & focus on discovery, collaborating with multiple stakeholders & disciplines to get the job done and love working with data, we’d like to hear from you. This is an amazing time to join Dixa and you will play a very important role being part of the journey! ?

Key responsibilities that drive your day at Dixa

Define and manage your team’s roadmap and product vision: understand customer problems and discover novel solutions; assess technical feasibility of new projects with Engineering; cut high level initiatives down to meaningful releases and help achieve goals; actively participate in team sessions by answering product related questions, helping to clarify needs when the team is confronted with ambiguous requests and requirements; prioritize features and bugs that come through new requests and issues
Contribute to Dixa’s product organization and strategy: report team achievements and challenges to product and engineering leadership; communicate objectives and goals back to the team; define, manage and report on KPI’s and OKR’s
Connect product to other teams through stakeholder management: Be an evangelist and advocate for your team’s solutions; share our product vision with the rest of the organization; identify synergies and dependencies and align with the rest of the product teams

Technical skills you’ll need to get the job done

Product management methodologies such as design thinking, discovery and user research, data analysis, and prioritization
Agile Frameworks: Scrum, Kanban, dual-track agile (or similar)
Understanding of product development processes in cross-functional teams
Working within and reporting in an OKR Framework
Technical Writing
Tooling: Jira, Amplitude, Productboard, Notion, Slack, Google Workplace

We’re also looking for a great teammate

You’ve done this before and have experience as a Product Manager, SaaS experience is a plus, experience with data visualization and data driven products is a plus
You have a track record of success defining and launching products that make a difference
You are a team player, with a positive and energetic personality and the willingness to roll up your sleeves to get the job done. You lead by example.
You thrive in a dynamic fast-paced environment, where you feel your work is challenging and makes a difference. You have a great sense of vision and you bring others along for the ride.
You are a skilled communicator and comfortable presenting to all levels of the organisation, including both internal and external stakeholders — fluency in English (written and verbal) required

Please note!

The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

An equitable future.

Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.

However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand – yet.

We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.

Dixa; the 30-second version!

Dixa is a Customer Friendship Platform. We’re hoping to replace traditional customer service tactics because we think that customer relationships should be personalised, engaging, conversational and feedback-driven. We want to help brands connect with their customers - much like the connection between friends.

We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go.

Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and 290+ exceptional Dixaterians working with us in 4 offices (and remotely)?

This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.?

What’s in it for you?

Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance. But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits & bobs (i.e. socials and food). You can find out more on our careers page!

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Product Manager, Insights

Key responsibilities that drive your day at Dixa

Technical skills you’ll need to get the job done

We’re also looking for a great teammate

Questions & answers for this position

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