Product Manager, Identity

About The Role

The Product team owns Rippling’s product direction, defining what to build in order to solve customer problems in a way that allows us to succeed as a business. We do this by distilling insights from key stakeholders across the company, user research, product-generated data, and competitive analysis. These insights allow us to prioritize the features that we work on, which we define end-to-end with our design and engineering counterparts, to create a product roadmap. As the features on this roadmap get developed, we partner with the appropriate teams to make sure that they are properly launched and are set up to be successfully sold, serviced, and supported. We iterate on these features using data and customer feedback to make sure that they fulfill and surpass the goals we had when we decided to build them.

The Identity team is responsible for the products and infrastructure that power connecting our customers to the external tools they use on a daily basis. The team owns multi-factor authentication, authentication settings, behavioral detection rules, RPass (Rippling’s zero-knowledge password manager), activity logging, IT third-party app integrations, VLDAP, and the authentication infrastructure that powers all Rippling products.

What You'll Do

• Own the products and roadmap for Rippling’s Identity platform

• Be responsible for solving for our customer’s pain points, especially for IT admins and partners

• Consider the long-term implications and scaling approaches for identity infrastructure that our customers and other teams at Rippling will use

• Seek out and speak with customers who are frustrated with their experience and help them focus on the hard problems – not the tedious administrative work that they are used to 

• Be methodical with your approach; defining success with ambiguous data and making decisions with it

• Be entrepreneurial - driving revenue for Rippling while building a comprehensive and sustainable product

• Work cross-functionally across Rippling with virtually every team, all in purpose of freeing smart people to work on hard problems

Qualifications

• 5 years of product management experience or 2 years if you worked on identity/authentication
• Bachelor's degree in Computer Science, Mathematics, or another relevant technical field
• Strong ability to motivate and inspire people to do their best work
• Experience with system design and concepts/protocols like OIDC, OAuth, Webauthn, TOTP
• Excellent written and interpersonal communication skills
• Experience with designing and interpreting user research
• Strong alignment with our core values: We Hard Hard, We Push the Limits of the Possible, and Never Not My Problem