Product Manager

Intro into Product

We believe world-class Product Management is crucial to the continued success of our product and company. As a result, we’ve created an environment that ensures our Product Managers have the opportunity to constantly learn, are empowered to take calculated risks, and contribute to developing best practices that other companies emulate. Our Product team is focused on three areas:

• Shaping the future of the product: As a product-led organisation, having a clear and well thought through product strategy is critical to our business. Our Product Managers are the driving force behind this strategy, and are empowered to bring it to life with their teams.  
• Prioritising which problems to solve and why: We take a data-driven approach to figuring out what problems we should solve and with what priority. We give our Product Managers the space to pose the right questions and empower them to make great decisions.
• Delivering to solve these problems: We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering and Design focus on how we get there. Product’s main role in execution is to guide teams to stay on track to deliver the optimal product impact.  

The role

As a Product Manager you will work closely with a Technical Lead and Engineering Manager to lead one or more of our cross-functional development teams. Teams are responsible for their product area, and deliver impactful change autonomously, in line with the overall product strategy.    

Core products

Your users are our merchants and their customers. You’ll solve problems for merchants that use GoCardless (often via integrations with partner products) to collect recurring payments, and customers that use GoCardless to pay for products and services.

Internal products

Your primary users are teams within GoCardless. You will build products for internal teams to maximise their productivity and enable them deliver customer impact. Examples of the teams we build for include Operations (they administer our product and support our users), Sales (tools to enable them to achieve ambitious targets), and Product Development teams (by evolving our infrastructure and developer tooling to ensure they can build a world-class product).  

We are looking for self-starting Product Managers to tackle interesting product problems across multiple teams. Across all Product Management roles, we expect responsibilities to include:

• Problem analysis and prioritisation: Taking complex and ambiguous product problems and structuring these effectively. This includes clearly defining the problem space, the impact of the problem and the trade-offs made in making prioritisation decisions.  
• Data-driven decision-making: Using data and broader market trends to support your trade-off decisions and problem impact estimations.  
• Influencing and communication: Building relationships with your team, stakeholders and executives to deliver change effectively across your remit. This includes growing to become the ‘go-to’ person for your product area; translating complex, technical problems into understandable concepts; and convincing stakeholders of the best approach using structured reasoning.  
• Customer advocacy: Understanding the needs of your key customers on an ongoing basis, and using this to drive effective prioritisation decisions.  
• Shipping stuff: Working with your team to drive changes to completion, delivering consistent positive impact across your product area.

Desired skills

We’re looking for people who have incredible potential, so you don’t need a background in product to apply. We believe great Product Managers share common characteristics, and we look for these above all else:

• Exceptional problem-solving and analytical skills: We want our Product Managers to have an outstanding ability to tackle interesting problems. At GoCardless we start by asking ‘why?’, and a data-led approach is central to how we run Product. 
• Curiosity and drive: We’re after people who aren’t afraid of a challenge and will have a go, stay curious and adapt to a constantly changing environment. Our Product Managers are highly motivated to drive things to completion, delivering great impact with their teams.
• Collaborative leaders: Product roles bring responsibility without direct authority. We’re looking for leaders who can motivate and earn the trust of stakeholders and teams with a collaborative approach.

Candidates should have a track record of examples of success in a challenging environment, which could be anything from software engineering through entrepreneurship to strategy consulting.

Bonus points for:

• Experience in fintech/payments or in a startup environment
• Technical knowledge and experience in software development
• Fluency in languages other than English (especially French or German) or experience working internationally

Our team comes from a range of backgrounds, and we welcome diversity. Even if your experience doesn’t tick all of the boxes, please apply - we’d love to hear from you.