Product Manager - Customer Experience

About the Opportunity

We’re looking for a Product Manager to join our Customer Experience Optimization teams. These teams build the tools that help customers measure performance, deliver personalized content, and optimize experiences across channels.

You’ll work on a high-impact area that includes analytics, experimentation, personalization, and layout optimization, focused on empowering digital teams to make better decisions with data and AI. You'll be responsible for identifying problems, shaping solutions, and driving delivery in close collaboration with Engineering, Design, and stakeholders.

What to expect? 

• Own end-to-end delivery of key features within a product, across analytics, personalization, experimentation, or optimization
• Run product discovery to deeply understand user needs through research and stakeholder collaboration
• Define clear problem statements, success metrics, and measurable outcomes
• Translate insights into actionable requirements and roadmap priorities
• Partner closely with Engineering and Design to scope, plan, and deliver high-quality solutions that drive real customer value
• Track product performance through metrics and user feedback, identifying opportunities for iteration and prioritization
• Contribute to an iterative, outcomes-driven product culture

What you need to be successful

• 2+ years of experience in product management, ideally in B2B SaaS or data/AI-focused products
• Proven track record of shipping features that deliver customer and business value
• Strong product discovery skills — comfort with ambiguity, research, and validation
• Familiarity with technical and data-rich products, and a willingness to grow your technical depth
• Strong attention to detail to ensure a consistent product experience that meets business, technical, and compliance needs
• Collaborative and approachable — able to build trust with cross-functional teams
• Strong attention to detail, ensuring a cohesive product experience that aligns with business goals, technical constraints, and compliance requirements.
• Collaborative and approachable, able to build positive working relationships with engineering, design, and members from different teams
• Experience working with analytics, AI, personalization, or experimentation platforms is a plus
• Strong written and verbal communication; ability to align diverse stakeholders
• Comfortable defining metrics, interpreting insights, and driving iterative improvement

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

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