Group Product Manager (Customer Experience)

About the Opportunity

We are looking for a Group Product Manager to lead our Customer Experience Optimization teams, managing a suite of products and services, spanning from analytics, personalization, to experimentation.

The ideal candidate is passionate about data-driven products and excels at leading and mentoring a team of talented product managers. In close collaboration with the product leadership, you will shape strategic thinking in the area of customer experience optimization. You’ll be responsible for defining the vision, strategy, and ensuring its successful execution across a wide product surface that helps customers understand performance, deliver personalized experiences, and continuously optimize results. The scope includes data infrastructure, intelligent automation, and visual layouts  -  all powered by modern AI capabilities.

This is your opportunity to play a key role in shaping how digital teams measure and grow their content’s impact in a fast-evolving AI-driven market.

What to expect? 

• Lead, mentor, and grow a team of product managers; provide regular feedback, support career development, and help the team excel in product discovery & delivery.
• Influence how Contentful evolves to support customer journey optimization and ROI measurement at scale, especially for enterprise customers.
• Integrate AI and extensible platform capabilities into the product strategy to unlock automation, insight generation, and content performance optimization at scale.
• Lead cross-functional teams, driving product vision, and executing product roadmaps in a fast-paced, agile environment.
• Partner closely with Engineering, UX, and Product Marketing to prioritize and balance short-term priorities and longer-term strategic needs and deliver cohesive, high-quality outcomes.
• Manage and collaborate with stakeholders in Marketing, Customer Success, and Sales to ensure alignment across the full customer journey for our personas
• Champion best practices in product management, including agile methodologies, data-driven decision making, and experimentation.
• Conduct market research and collaborate with customers to capture requirements, gather feedback, and continuously refine the product vision.
• Help define scope and success criteria for initiatives, and support Product Managers in identifying key trade-offs and driving high-impact decisions within cross-functional teams.
• Contribute to a PM culture that shares user insights, learnings, and research findings early, often, and well.

What you need to be successful

• Experience as a Group Product Manager or Principal PM leading multiple teams in a B2B SaaS context (ideally on a data-focused product).
• Track record of setting product strategy, managing roadmaps, and delivering outcomes across platform and user-facing layers.
• Own the definition and execution of group-level goals aligned with company priorities and long-term product vision.
• Proven track record building and scaling data platforms and API-first products, with the ability to drive innovation and adoption.
• Demonstrated ability to understand new technologies in depth and eagerness to learn about the wide range of technologies with which Contentful integrates.
• People leadership experience — you’ve successfully managed and coached Product Managers and helped them grow.
• Strong collaboration and communication skills, with comfort working across product, design, engineering, marketing, and field teams.
• You demonstrate grit and a willingness to dive into the details, taking a hands-on approach to solving product challenges and driving execution.
• Background in AI/ML, CRO, analytics, personalization, or content management domains is a plus.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

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