Product Manager

About Gem

The Team & The Role

Responsibilities

• You’ll spend a significant amount of time in customer conversations, and are uniquely positioned to distill and synthesize insights for the rest of eng, product and design, Gem’s founders, and the whole company
• Project management is not our primary responsibility: we don’t run scrum teams, do backlog grooming, or talk about whether the acceptance criteria of a task have enumerated every possible edge case. 
• You’re responsible for conducting competitive research and engaging in pre-sales conversations to deeply understand market trends and develop conviction around future opportunities for Gem. External conversations are not just for scoping requirements for current projects, but also about getting far ahead of our roadmap to paint a picture of what the future holds and how we’ll get there.
• You’ll guide product development through the complete development lifecycle, from broad-based needs discovery with customers and prospects through MVP launch, including running any beta programs, plus post-launch iteration and future roadmap prioritization
• We have many internal stakeholders who are incredibly excited about everything eng, product, and design is building, so you’ll need to bring them along for the journey. You’ll understand the customer use cases, the ins-and-outs of our product functionality, and the market needs better than anyone, so you’ll need to be a broken record for all around you to ensure that we’re all talking about the product the right way and aligned on the value we’re providing to the market.
• Because of our strong customer relationships, we work constantly with marketing to spotlight successful customers, develop case studies, and participate in external marketing engagements such as webinars, demo days, and ad hoc events. 

Requirements

• 3-5 years of experience in product management, preferably with at least some focus on B2B software for large enterprises (consumer experience is also nice to have!)
• Proven track-record of shipping significant product areas, or overseeing multiple product areas, with direct impact to the business’ overall vision, strategy, and bottom line
• Extensive experience interacting directly with a highly diverse set of customers — you’re personable, communicate well, understand our users as humans, and can build relationships and carry conversations that produce fruitful insights. 
• Strong communication and organization skills — you’re just as comfortable writing internal documentation as you are writing blog posts, launch comms, and scripts for your own speaking engagements
• Enviable collaboration skills — you’re not only expert in synthesizing multiple viewpoints and put together solid execution plans with your design and engineering counterparts, but you’re also expert at socializing your thinking with diverse audiences within Gem and getting stakeholders on board
• Eagerness to up-level yourself, the company, and our customers — you’re motivated by excellence and success