Product Manager, Rider Support

Waymo’s Product Management Team is a mission-driven team responsible for writing and enacting first-of-their-kind playbooks to bring fully autonomous driving technology to market. Our team develops simple solutions for complex problems by orchestrating cross-functional efforts to safely drive Waymo’s technology and the products it enables forward. We do this by understanding the customer, the business, and the technology. We are humble about the scope of our work, collaborative in our approach to problem-solving, and ambitious about our vision for the future.

This role follows a hybrid or remote work schedule and reports to a PM Manager.

You will:

• Develop a deep understanding of the Rider Support experience
• Understand the role of each cross-functional team (operations, safety, on-call, regulatory, and legal) in critical and egregious events
• Develop a clear point of view on goals and prioritization, including success metrics
• Design operations workflows that enable world class customer service and support
  

You have:

• BS degree in Computer Science degree or related technical degree 
• 5+ years of product management experience at a highly technical, large scale organization
• Strong bias-to-action, independence, and ability to execute
• Demonstrated ability to develop a roadmap out of a large, unstructured space
• Strong written and verbal communication skills

We prefer:

• MBA degree and/or consulting experience
• Technically adjacent skills such as prior engineering or PM on technical product experience
• Experience working with legal and public policy