Product Manager, Field Services & Gig Marketplace

About Mynd:

Mynd is a tech-enabled real estate company serving an $85B+ property management and real estate investment market. In the past few years, financial services disruptors like E-Trade, Schwab, and Robinhood have unlocked access to the stock market, minting a new generation of self-service investors. Yet we at Mynd believe that real estate remains the most powerful tool for building generational wealth. 

We’re on a mission to create happy homes and healthy investments by offering best-in-class property management services and making SFRs as accessible and effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Plus, many potential investors don’t want to invest in real estate in their geographic area or have been priced out of competitive big city housing markets. Through localized operations in 25 markets across the US, and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with real estate. Investors can now find, purchase, rent, manage, and sell single-family rental properties 100% remotely.

Mynd was named the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times in 2020. We’ve attracted talent from Starwood Waypoint Homes, McKinsey, Shift, Better, BCG, One Medical, Zillow, Upwork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, and Jackson Square, and just announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country. Most importantly, we’re a kind and fun team of innovators who truly enjoy ushering in a new generation of real estate investors.  Join us!

About the Role

Mynd is looking for a highly collaborative and cross-functional Product Manager who cares deeply about optimizing a distributed field workforce (both full/part time employees and on-demand resources) to operate at maximum productivity to support the service of jobs to be done for various functions across the organization. Your mission is to help build the next generation platform for Mynd that drives operational excellence through software and automation.

Here are some specific problems you can expect to solve. If these get you excited then you should apply!

• Develop a vision and strategy for a marketplace for on-demand resources to pick up jobs to be done.
• Our field teams are precious resources. How can we efficiently assign them to various field tasks around the country?
• Develop a world-class mobile experience for our field workforce to operate at maximum productivity.
• How do we source on-demand resources to be able to support the growth of Mynd in new markets?
• How do we schedule jobs to be done that takes into account the availability of field resources, skill levels, and customer needs as well as real-time route optimization and business objectives. 
• How do we incentivize our on-demand resources to complete available jobs as quickly as possible? Or increase their job volume? 
• How do we certify on-demand resources to be able to complete jobs to be done?

Responsibilities

• Lead a cross-functional team of designers, engineers, and data science to build and ship impactful products and features
• Exhibit sound product judgment and present clear measurable objectives that will lead to achieving business goals
• Perform market research and work directly with customers to identify product opportunities inline with business objectives
• Own your area’s metrics end-to-end, proactively identify issues and opportunities, and surface learnings to drive unit economics and growth
• Translate and prioritize business/customer feedback into engineering requirements and execute on those requirements
• Test new development to validate requirement delivery
• Champion your products in-house and drive adoption with training and continued support
• Contribute to and update roadmap prioritization, product strategy, and product vision
• Be a leader and push the vision of your product within the company
  
  

Qualifications

• Bachelor’s degree preferred
• 3+ years experience building software as a Product Manager or equivalent
• Experience at on-demand marketplaces like TaskRabbit, Uber Eats, DoorDash is a huge bonus or in mobile gaming 
• Strong interpersonal skills; you will need to develop strong relationships with business partners, engineering, design, and other cross functional teams.
• Experience developing native mobile experiences
• Demonstrated success independently shipping products and features based on market and user research
• Technical background working with engineering and data scientists
• Confidence in professional aptitude and ability to effectively convey skills and knowledge to non-technical stakeholders and external customers
• Demonstrated success in a high-growth, operationally intense environment
• Excellent verbal and written communication skills, and ability to influence cross-functional team

Any offer of employment is conditioned upon the successful completion of a background investigation.

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities.  The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19.  Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we encourage all of our team members to: 

• Be Myndful
• Always Be Entrepreneurial 
• Earn Trust
• Play Team First
• Be an ‘A’ Player
• Think Like An Investor 

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.