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Dixa is on a “scale-up” journey fresh off our historic Series C and we now have an opening for a Product Manager to join us in our quest to be a Customer Experience leader. Our mission is to offer fast, efficient and effective support and engagement software for customer-loving teams all over the world.
We are searching for a Product Manager who will be responsible for coordinating a cross-functional team of engineers and designers to help realise this mission by connecting the dots between Dixa, our customers, and our partners by:
- creating integrations inside the Dixa platform
- facilitating the creation of such integrations by partners (create and manage our App Marketplace)
- exposing Dixa APIs and services to 3rd party developers with the purpose of connecting Dixa to other systems or creating value-add services on top of Dixa products
In this role you and your team will be enablers and evangelists towards our partner and developer community, educating them, empowering them and creating an ever evolving set of APIs and extensibility points.
If you are an experienced, passionate and driven product manager who can think holistically & focus on discovery, collaborating with multiple stakeholders & disciplines to get the job done and love working with 3rd party developers and partners, we’d like to hear from you. This is an amazing time to join Dixa and you will play a very important role being part of the journey!
Key responsibilities that drive your day at Dixa
- Define and manage your team’s roadmap and product vision: understand customer problems and discover novel solutions; assess technical feasibility of new projects with Engineering; cut high level initiatives down to meaningful releases and help achieve goals; actively participate in team sessions by answering product related questions, helping to clarify needs when the team is confronted with ambiguous requests and requirements; prioritize features and bugs that come through new requests and issues
- Contribute to Dixa’s product organization and strategy: report team achievements and challenges to product and engineering leadership; communicate objectives and goals back to the team; define, manage and report KPIs, as well as the OKR process to improve those
- Connect product to other teams through stakeholder management: Be an evangelist and advocate for your team’s solutions; share our product vision with the rest of the organization; identify synergies and dependencies and align with the rest of the product teams
- Develop and foster our developer and partners community: Be an evangelist and advocate for your team’s solutions; share our product vision with our developer and partner community; discover and articulate their needs; translate business needs to product projects, monitor adoption, retention and impact
Technical skills you’ll need to get the job done
- Product management methodologies such as design thinking, discovery and user research, data analysis, and prioritization
- Agile Frameworks: Scrum, Kanban, dual-track agile (or similar)
- Understanding of product development processes in cross-functional teams
- Experience in working and delivering products for developers: API platforms, integrations/apis marketplaces, developers enablement programs, etc.
- Working within and reporting in an OKR Framework
- Technical Writing
- Tooling: Jira Proficiency. GitHub (issues, projects, discussions, PRs, Releases), Markdown, Productboard, Notion, Slack, Google Workplace, Redocly, and Amplitude is a plus
We’re also looking for a great teammate
- You’ve done this before and have experience as a Product Manager, SaaS experience is a plus, working on developer platforms or integrations marketplace is a plus
- You have a track record of success defining and launching products that make a difference
- You are a team player, with a positive and energetic personality and the willingness to roll up your sleeves to get the job done. You lead by example.
- You thrive in a dynamic fast-paced environment, where you feel your work is challenging and makes a difference. You have a great sense of vision and you bring others along for the ride.
- You are a skilled communicator and comfortable presenting to all levels of the organisation, including both internal and external stakeholders — fluency in English (written and verbal) required
Please note!
The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.
An equitable future.
Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.
However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand – yet.
We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.
Dixa; the 30-second version!
Dixa is a Customer Friendship Platform. We’re hoping to replace traditional customer service tactics because we think that customer relationships should be personalised, engaging, conversational and feedback-driven. We want to help brands connect with their customers - much like the connection between friends.
We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go.
Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and over 190 exceptional Dixaterians working with us in 4 offices (and remotely)?
This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.?
What’s in it for you?
Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance. But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits & bobs (i.e. socials and food). You can find out more on our careers page!
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Product Manager, Ecosystem & Integrations position?The suggested salary for this position is $132,000 - $184,000*
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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