Product Manager, Billing & Payments

About Mynd:

Mynd is a tech-enabled real estate company serving an $85B+ property management and real estate investment market. In the past few years, financial services disruptors like E-Trade, Schwab, and Robinhood have unlocked access to the stock market, minting a new generation of self-service investors. Yet we at Mynd believe that real estate remains the most powerful tool for building generational wealth. 

We’re on a mission to create happy homes and healthy investments by offering best-in-class property management services and making SFRs as accessible and effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Plus, many potential investors don’t want to invest in real estate in their geographic area or have been priced out of competitive big city housing markets. Through localized operations in 25 markets across the US, and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with real estate. Investors can now find, purchase, rent, manage, and sell single-family rental properties 100% remotely.

Mynd was named the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times in 2020. We’ve attracted talent from Starwood Waypoint Homes, McKinsey, Shift, Better, BCG, One Medical, Zillow, Upwork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, and Jackson Square, and just announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country. Most importantly, we’re a kind and fun team of innovators who truly enjoy ushering in a new generation of real estate investors.  Join us!

About the Role:

Mynd is looking for a highly cross functional product manager who cares deeply about ensuring our Billing & Payments infrastructure is as frictionless as possible for our customers: investors, owners, residents, and vendors, in addition to our other product teams building on top of the Billing & Payments platform. 

Here are some problems you can expect to solve. If these get you excited then you should apply!

• How do we build a platform that makes Mynd the best partner to work with by increasing the velocity of billing & payments for our customers e.g. vendor invoicing?
• How should we assess build vs. buy opportunities with potential partners? 
• How can we provide complete visibility into the flow of money within Mynd’s ecosystem for both customers and internal analysis?
• How should we think about and accommodate different use cases presented by both institutional and retail investors? For example, different customer types have different requirements for processing invoice payments
• Understanding billing & payment flows is key to all products within Mynd - how can you empower other product teams to leverage the Billing & Payments components in their respective products? 
• How do we use Billing & Payments to make sure our customers understand their financial health in the Mynd ecosystem?
• How do we manage property utilities at scale across dozens of geographies, service providers, and differing levels of technical aptitudes? 
• How should we integrate Billing & Payments into the workflows performed by Mynders? 

Responsibilities:

• Lead a cross-functional team of designers, engineers, and data science to build and ship impactful products and features
• Partner with our Core Accounting team to ensure we are moving in lock-step & enabling each other 
• Partner with our lead business partners to empower ops users and all product teams within the framework of the Billing & Payments platform
• Establish deep relationships with your business partners and customers, translate their input into actionable requirements for engineering
• Define the KPIs for this team, create a product strategy and vision to achieve them, prioritize the product roadmap accordingly, and ship 
• Be an expert at internal research and share with all of Product  
• Be an expert at analyzing external tools to integrate, buy, or build 
• Champion your products in-house and drive adoption with training and continued support

Qualifications:

• 3+ years experience building software as a Product Manager or equivalent experience
• Experience with Stripe, Paypal, Square, Bill.com, Xero, Intuit QuickBooks, Appfolio, Yardi, or similar products 
• Experience within Fintech, Property Management, Payments, desired, but certainly not required
• Demonstrated success in delivering new products and features from customer research & data insights 
• Successfully built product platforms that were leveraged and built on top of by other teams
• Beyond just shipping new products, you care about continuous product improvement and can optimize for shipping a portfolio of small, medium and large releases
• Technical background working with engineering and data teams 
• Confidence in professional aptitude and ability to effectively convey skills and knowledge to non-technical stakeholders and external customers
• Demonstrated success in a high-growth, operationally intense environment
• Excellent verbal and written communication skills, and ability to influence cross-functional teams

Any offer of employment is conditioned upon the successful completion of a background investigation.

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities.  The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19. Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we encourage all of our team members to:

• Be Myndful
• Always Be Entrepreneurial 
• Earn Trust
• Play Team First
• Be an ‘A’ Player
• Think Like An Investor

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.