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Product Content Writer job at Gong

Gong is one of Israel’s most valued private software companies. Our solution uses machine learning and AI to automate big parts of customer-facing roles. Over 2000 innovative companies like Zillow, Slack, PayPal, Twilio, Shopify, Hubspot, SproutSocial, Zoominfo, Outreach, MuleSoft, and LinkedIn trust Gong to power their customer reality.

At Gong, we’re building new-generation, machine-learning based software that automates big parts of customer-facing roles by “understanding” their conversations and related work.

Our solution guides sales professionals, coaches them on how to become better, performs tasks for them, and directs them to the best actions.

We’re growing rapidly and are seeking a highly motivated, experienced Product Content Writer to advance our product documentation architecture, strategy, & design.

If you have a passion for writing and you're excited to have an impact on a platform used by some of the biggest names in tech, we want to meet you!

This is an opportunity to join a team that is defining its content strategy, with a vision towards creating a model that becomes the industry standard. We aim to make content cool!

YOUR DAY TO DAY WILL BE:

Working with Product Managers, Engineers, and Designers to create concise, clear, and helpful microcopy
Creating user assistance for Gong’s features, from walk-me’s and videos, to how-to’s, tutorials, and best practices
Monitoring internal and external feedback channels to help define customer needs and content priorities
Providing feedback on UX/UI in the product areas you are responsible for
Participating in usability testing for content
Helping to establish and evangelize a cohesive language and unified voice across Gong assets and platforms
Driving measurable data-driven decisions by monitoring analytics to know who’s visiting the help and why, and building strategic content
Staying up to date with market trends and finding new ways to showcase content that fits our global audience

YOU MAY BE A GOOD FIT IF YOU:

Have 5+ years of experience in content writing and architecture
Write in Mother-tongue English
Have a proven innovative & creative flair, and love to experiment in ways that are positive and resonate
Can step into the shoes of our various customer personas, modify the tone and voice of your writing to match the customer and use case, and create content that’s meaningful for them
Are positive, naturally motivated, and energetic
Are a quick learner & a natural researcher
Work well in a team while maintaining your independence
Enjoy a fast-paced environment and can easily multitask, prioritize on the fly, and manage your time efficiently
Love taking responsibility for your area, and proactively seek ways to shape the customer learning experience

Here at Gong, we like to encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities.

If this consideration is important to you when choosing a work place, we'd love to see you with us.

Product Content Writer

YOUR DAY TO DAY WILL BE:

YOU MAY BE A GOOD FIT IF YOU:

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