Lead Content Designer [Remote]

Experience leading teams or leading strategies or projects, with the ability to influence with storytelling and confidence.

Our client's mission is to power global travel for everyone, everywhere. Within the Experience Design organization (XD) is their global, cross-disciplinary team uniting user experience design, content design, and research to enable innovative, relevant, and cohesive experiences that serve the needs of all their travelers, partners, and agents. 

They’re looking for a motivated Content Designer III to help them envision and deliver delightful customer experiences for travelers booking hotels and vacation rentals. They work on a global scale for multiple brands, across devices and platforms, in a diverse and collaborative environment. 

Key Activities and Responsibilities

• Demonstrate strong knowledge and skills in writing content for digital products.
• Coordinate bringing together different stakeholders with varied perspectives to develop solutions to user problems and contribute your own suggestions.
• Understand complex content systems and apply platform-scale content strategy thinking
• Apply holistic, customer-focused approaches to drive the content strategy in their discover and landing experiences
• Identify and use scalable frameworks (e.g., matrixes and other structured documentation) to tackle structural problems with product content.
• Use human-centered design methods to design, craft, and test content solutions that address real customer challenges.
• Orchestrate a clear and compelling voice and tone — even if you don’t own all the content — across complex product areas.
• Use both qualitative and quantitative insights and business analytics to drive content insights and solutions.
• Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content.
• Actively seek diverse feedback on work and anticipate feedback to address it proactively.
• Tailor communications (content focus, style, format, etc.) for different audiences as appropriate.

Key Requirements

• A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are.
• Increased focus on content problems across systems and product areas.
• Strong skills in facilitation, presentation, and storytelling, and the ability to communicate compelling rationale and narratives to your team and partners.
• A passion for travel and for their mission.
• A portfolio of work that demonstrates your skills. They're especially interested in seeing examples of work you've done for Android and iOS apps, and if you have experience working in a platform or two-sided marketplace, it's a definite plus! 
• Bachelor’s degree in a related field; or equivalent related professional experience in core skills such as UX writing, content audits and analysis, content mapping and modeling, content planning and sourcing, information architecture, and storytelling. 
• At least 5 years of related professional experience as a content designer or content strategist
• Able to audit, analyze, structure, create, and present content independently using established frameworks.
• Understanding of human-centered design (HCD) practices.