Junior Product Operations Specialist (Full remote within Spain)

We are looking for a new member of the Operations team who is interested in product management, possesses a wide knowledge of the project current state, and has a passion for optimization.

In this dynamic role, you will dive into how our Product Managers, Engineers and user-facing teams work, building strong relationships with them and optimizing the tools and workflows used to make our product organization more productive, effective and data driven.

This role is highly cross-functional and will play a vital role in providing additional value to our current and future users. You will have the opportunity to join a collaborative and dynamic team, working with individuals who appreciate effective implementation, collaboration, and personal growth.

Requirements

You’re our perfect candidate if you:

• Provide the team with deep Product, workflow and process understanding.
• Challenge everything and thrive for operational excellence.
• Facilitate coordination with various stakeholders (Customer Service, Quality & Compliance, Finance, Marketing, Business Intelligence…) to collect needs and constraints.
• Identify areas of improvement and define tools and procedures with a strong level of detail to guarantee seamless developments and implementations.
• Assist with establishing and measuring adequate KPIs in order to assess performance and determine the effectiveness of the implemented initiatives.
• Assist on designing, executing, and monitoring projects related to Operations, Product and other Leadtech teams.
• Maintenance and optimization of product data analysis reports to make decision-making process of operational needs, including weekly, monthly, ad-hoc reports indicating operational performance results..
• Set up, manage, and optimize any non-technical processes that help your product/engineering team meet its goals more efficiently. Build processes for scale.
• Be the main point of contact for Customer Service middle management and agents’ team in terms of process inquiries resolution, project implementation and change management (or appropriately routing them).
• Serve as a central expert and help maintain an updated central source of truth for information for our portfolio of products. Partner with user-facing teams to help them make more tailored content for specific audiences.
• Oversee development of solutions for teams’ workflows from inception into adoption.

• Work with user-facing teams to collect, quantify & communicate product-related challenges to be considered by product and engineering in future development. Up-level the understanding of how the product is being used in the real world.
• Collect, prioritize, escalate, and follow-up on all bugs & suggestions from users and employees.

Your expertise in a nutshell:

• Exceptional organisational skills and attention to detail.
• Proven process improvement experience and love for making things more efficient.
• A data-oriented approach to problem understanding and resolution.
• Ability to build consensus and relationships among managers, partners, and employees.
• A passion for delivering an outstanding user experience.
• Problem solver, process oriented, ability to foster team spirit and performance
• Excellent organisation & time management
• Comfortable working in a high-performance team within a fast-paced and growing environment.
• Strong interpersonal skills, always willing to lead by example and help others to overcome their own obstacles.
• Having a sense of wanderlust and a constant eagerness to learn through diverse projects.
• Fluent in spoken and written English & Spanish.

Nice to have:

• 1+ year work experience within Product / Customer Service Operation or Project Management.
• Experience executing cross-functional work and multitasking.

What we offer:

• Be part of a team that works hard with energy, enthusiasm and passion.
• Work with colleagues that act in the best interest of the project and the rest of the team.
• Develop your knowledge of how Operations are built.
• Be a driver for change: we value proactivity and are always willing to listen to new approaches and ideas.
• We believe that mistakes are part of everyone’s learning process and we openly embrace feedback.

• We roll up our sleeves and get work done no matter our position and level.

Benefits

Perks of being one of us

• Top-notch private health insurance — includes dental and psychological services
• Full-time, permanent contract
• Flexible time off, no blackout dates, plus your birthday, Christmas’ Eve and New Year’s Eve off
• Remote work OR come into the office if you prefer!
• Flextime (7 – 9:30 a.m. / 3:30 – 7:30 p.m)
• Free Friday afternoons (a 7-hour workday!) + 35-hour week in July and August (free afternoons here we come!)
• Enhanced career path designed just for you
• External training budget

• Other: ticket restaurant, nursery tickets
• Budget for team-building activities
• We celebrate all company landmarks
• And when you come into the office, you’ll get free coffee and snacks, fresh fruit, and can enjoy our game room and the cool terrace overlooking the Mediterranean

Sounds good? Apply now! We’re looking forward to getting to know you.

Equal Employment Opportunity Employer:

Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be a part of a great project!

Location

You'll have the flexibility to choose whether you'd like to come to the office every day, from time to time, or work fully remote. We want you to find the best combination for you.

If you prefer to be surrounded with amazing people, our exceptional office is in Barcelona’s Blue Building, located right on the city's seafront. Besides our stunning views, you’ll enjoy our office perks such as free fruit, snacks, and coffee and you’ll also be able to take part in our Mario Kart and table tennis competitions.

The personal data you provide will be processed in order to manage your candidacy for the corporate selection processes that fit your profile. If you wish, you can exercise your rights of access, rectification or cancellation by writing to our address (Avenida Litoral, 12-14, 5ta planta. Barcelona. 08005) or to the email address [email protected], attaching to your request a document that can validate your identity.