Head of Product Operations

Who we are

Choco provides a centralized platform connecting restaurants and suppliers. The result is better communication, simplified logistics, and - here comes the big one - less food waste. Our aim is to contribute to a transparent, sustainable and waste-free global food chain by 2030. 

With technology at the core of our work, our engineers are driven by quality. Our chat-based ordering app has already changed the game for thousands of restaurants and suppliers across the globe, but there is much more work to be done. And that’s where we need your help. If you’re looking to be at the intersection of purpose and innovation, we’d love to hear from you.

Meet your team

You will be the first hire in the Product Operations function and you will be responsible for hiring and developing a team of Product Operations managers to support and scale our products on a global level. While they are not your direct team members, you will work closely with Cassandra - our CPO, Product Managers, Operations Managers and engineering teams. 

As a culture-first company, we believe in the power of in-person collaboration. We look forward to working with you from our office in Berlin.

What you will do

As the Head of Product Operations at Choco, you will be responsible for building and scaling the Product Operations function. You will lead cross-functional projects designed to improve Choco’s product processes, internal tooling, internationalization efforts, and launch readiness. You will be involved in the complete lifecycle of product development bringing in insights from cross-functional partners including Product Management, Account Management, Global Sales, Business Development, Engineering, and Customer Support to guarantee operational excellence and launch readiness.

Product Operations Managers are passionate about delivering an excellent customer experience, achieving product objectives, and working with multiple partners. On a daily level your main set of responsibilities will be:

• Developing, managing, and continuously improving processes for scale that help our product and engineering teams meet their goals more efficiently and effectively
• Ensuring the Operations teams are ready with the resources, information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs, etc)
• Working with operations teams to collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development
• Surfacing customer or operations use-cases and edge-cases to validate requirements and proposed product solutions
• Partnering with customer-facing and operations teams to help them make more tailored content for specific audiences
• Planning, coordinating, and driving discipline around the processes for testing, launching and rollout of new products and features
• Serving as a central point of contact for inbound requests from other teams, responding (or appropriately routing them) to save engineering time
• Hiring, managing and coaching a team of product operations managers to support products in multiple markets. 

What we’re looking for

• Bachelor's degree or equivalent practical experience
• 7+ years working experience in program or project management, product operations, consulting, or equivalent 
• Customer centricity and ability to align customer needs with business priorities and product roadmap
• Experience building trusted partnerships with cross-functional teams
• Exceptional project management skills
• Excellent communication and analytical skills (both written and verbal)

You will impress us even more if you have

• Experience building trusted partnerships with product and engineering teams
• Ability to prioritize and complete multiple projects with deadlines
• Ability to work independently and a strong sense of ownership
• SQL skills to drive data analysis
• Experience working at a fast-paced scaling company

About Choco

Founded in 2018, Choco is a young, fast-moving company. And we mean fast. Just a year after our $63.7 million Series A funding round, we secured an additional $100 million in Series B funding. We’re backed by leading investors like Insight Partners, LeftLane Capital, Coatue Management, and Bessemer Venture Partners. In addition, we’re working alongside those who built companies like Google, Facebook, Amazon, Uber, and more. 

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Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.