Head of Product - Booking to Return Experience

Well, hello there! Could you be our new Head of Product for the Booking to Return experience?

Welcome to our fabulous world. 🍴We are TheFork. Our mission is to bring happiness through amazing dining experiences, thanks to our 3 main products : 

📱 TheFork App: the restaurant discovery and booking app for every occasion

🖥️ TheFork Manager: the tool to digitize restaurant operations and be in full control of your business

💳 TheFork Pay & gift cards: the new and amazing dining payment experience

Creator of a unique model that disrupted the restaurant industry 15 years ago, we are now the leading dining platform across Europe and Australia. We are experiencing an exciting period of growth, and we need the greatest folks onboard. Together, we will make our wildest dreams come true! We strongly believe that our mission can only be achieved if we also bring happiness to our working environment. We do this by providing a flexible, multicultural and positive environment where each individual has the space to grow.

We nurture this happy culture through our core values: We are better together -  We act like an owner - We genuinely care for our users and customers - We believe in transparency - We never stop learning - Speed wins

Oh! And we are also part of the big Tripadvisor family ❤️

With love,

Your future buddies, the Forkies.

What you will do 

As the Head of Product from Booking to Return, you’ll be responsible for the diner’s journey, from the moment they have booked a dining experience until the moment they want to come back to our world.

No pressure, but your responsibility will be huge. Your 4 teams will work on topics that are all recent or new in the TheFork app, including payment & social.

You won’t be alone to face this challenge: you’ll be part of a trio with Alberto, Head of Product Design, and Giuseppe, Head of Product Engineering. You'll report directly to Riccardo, Product Director of the Diner Experience tribe.

Driving the strategic impact of the product

As a Product team, it’s fairly easy to forget about the big picture and concentrate only on local optimum. You’ll have to keep your 4 PMs (Lisan, Andrea, Francesca and Isabelle) focused on their strategic impact, from goal setting & discovery, to delivery & impact. You’ll be there to remind them that building a consistent experience for the different jobs-to-be-done is key.

In this task, you’ll be helped by your own trio and your manager, but also by the members of the Diner experience group: a UX researcher, a content designer, UX and UI consistency leads, and the design system team.

Refining the organization & ways of working to ensure people’s success

At TheFork, we deeply believe that professional success doesn’t necessarily rhyme with management. The individual contributor track, in other terms craftsmanship, should have the same value in terms of compensation, recognition and learning opportunities. You’ll be asked to help your direct reports define and calibrate their growth trajectories on the track that is the most adapted for their success.

You’ll also participate in the evolution of our ways of working. An organization is like a product: it’s never perfect and thus constantly evolving. At TheFork, we don’t rely on one “by the book” methodology, but we prefer to bet on strong principles. That’s why we mix Opportunity trees with the 6-week cycle windows from Shape Up, or fine-tuned RICE to make it less solution-focused.

Who you are

• You have 7+ years of experience in Product Management, ideally in B2C with a big mobile app component.
• You love managing people and acknowledge it’s a full-time job.
• You mix product thinking, data & behavior analysis, to drive user engagement.
• You have no problem being wrong - that’s what testing is all about, isn’t it?
• You are comfortable building relationships with Marketing & Data, and are able to make them understand why we won't do / focus on things.
• You like talking to customers or potential customers.
• You're fluent in English. Another European language (Italian, French, Spanish) is a big, big plus.

Ps: Mastering a gluten, dairy and egg free cookie recipe is also a significant plus for the CPO. (That doesn't mean you have to bring it to the interview to bribe him. But still, it can be cool).

You can work (by order of preference)  in Milan, Turin, Paris or Barcelona.

What We Offer You

😄 An awesome team (not everybody like our jokes, but we try our best)

🏠 A Permanent contract (that can be useful in life)

⚖️ Flexible working environment (2 days home office per week)

💸 Competitive fixed salary, bonus and equity (yes, equity!)

🍕  Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

🌎 International teams - More than 30 nationalities and 16 offices worldwide

🏳️‍🌈Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc

🎓Continuous learning and development programs (with full access to LinkedIn Learning!)

😌 Free access to the Calm app

🏥 Health insurance fully covered by the company

👩‍🦽 Life Insurance and Disability at no cost to the employee

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure

🍴 Amazing offices with dining, coffee point on each floor, and leisure area

🎤Team building events (we love karaoke. A lot. A lot.)

We believe that we are better together, and at TheFork we welcome you for who you are.  Our workplace is for everyone, as is our people powered platform.  At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.

#LI-FF1