What is the type of contract for this position?

The contract for this position is a Full-time contract

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Yes, telecommuting is possible for this position

Director, Product Operations job at Eventbrite

THE CHALLENGE

The last year has been one of unprecedented change and new strategic clarity. As we accelerate out of the pandemic, we now have a strong sense of where we’re going, and what it will take to win. To succeed, we need to deepen the value we deliver to event creators and the audiences they depend on. And we need to continue to evolve our mechanisms and culture that will allow us to sustain and strengthen our competitive advantages. We’ve made enormous progress, but there’s still a lot of work to be done. That’s where we — and you — come in.

THE TEAM

The Product Operations team is charged with increasing the ROI from our product investments by driving strategic alignment and operational excellence. We do this within Product, Engineering, and Design, and in partnership with other functions. Our scope spans the product lifecycle, from amplifying customer voices to strategic planning through standard dev processes to how we bring products to market, with the vision of instilling more consistent alignment, coordination, customer empathy, value delivery, and accountability at every step.

YOU WILL

Evolve the vision and strategy for the next phase of Product Operations at Eventbrite
Coach, develop, and remove roadblocks for three Product Operations managers who work holistically across the dev lifecycle and at the intersections with critical cross-functional partners like Sales, Customer Success, Marketing, and Finance
Become a trusted partner to the Product and Engineering Leadership teams, rooting out misalignment and inefficiencies that get in the way of delivering value for our customers
Roll up your sleeves to design and implement new processes amongst product and executive leadership, and key cross-functional partners
Be a primary driver of bi-annual strategic roadmap planning, and how we connect delivery of that roadmap to financial business outputs as part of the operating rhythm of the company
Be a champion for optimizing value delivery to our customers and an advocate for excellence in product development - both internally at Eventbrite and externally in the product development community at large.

THE SKILL SET

5+ years in product leadership, product management, and/or program management roles
Proven operational leader with experience managing and developing a team, and removing roadblocks in complex organizations
Demonstrated track record of driving company-wide program implementation and/or strategic alignment efforts
Experience facilitating roadmap planning for a large product development organization, including related financial targets
Proven ability to build trust with and influence stakeholders of multiple seniority levels, across technical roles, customer-facing roles, and executives
Mastery in creating effective structure out of ambiguity
Strong prioritization and focus, including comfort making tradeoffs with incomplete information
Adept at thinking strategically and maintaining a big picture perspective
Raw intellectual horsepower and a growth mindset
Passion for high quality products and their impact on Eventbrite’s event creators and attendees

BONUS POINTS

Prior experience building and/or growing a Product Operations team specifically
Experience using Eventbrite’s product as a creator and/or attendee

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks.

In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, on-site services, and much more.

We care about your mental health and wellbeing

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.

Ongoing training and career development is an important part of our culture

We offer unlimited access to courses in Udemy, language exchange programs, internal training, Briteling talks, workshops and weekly sessions with our CEO

Work-life balance is extremely important to us

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing and experience technology platform that serves a community of nearly one million event creators in over 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it's an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 300 million tickets distributed to more than 4 million experiences in 2019, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love.

IS THIS ROLE NOT AN EXACT FIT?

Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

Applicant Privacy Notice

Eventbrite believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. It aligns to our mission to bring the world back together through live experiences. Proof of completed COVID-19 vaccination will be required for all US applicants and employees to enter any Eventbrite office and/or interact in a physical setting with Eventbrite employees. Eventbrite will consider exceptions to this policy for medical or religious reasons on an individualized basis.

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Director, Product Operations

YOU WILL

THE SKILL SET

BONUS POINTS

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