Content Designer

About Cazoo

Our mission is to transform the car buying experience across the UK and Europe by providing better selection, flexibility, transparency, convenience, and peace of mind.

We aim to make getting a car no different from ordering any other product online today, where consumers can simply and seamlessly purchase, finance, or subscribe to a car entirely online for delivery or collection in as little as 72 hours.

Cazoo was founded in 2018 by serial entrepreneur Alex Chesterman OBE, has a highly experienced management team, and is backed by some of the leading global technology investors.

Job Summary

We’re looking for an experienced UX Writer/ Content Designer to work with our team of Designers, Product managers, Researchers and Developers. You’ll be part of our growing Content Design team, helping to plan, create and evolve content for our products.

Joining a young, thriving company is a rare opportunity. You’ll need to feel at home in a data-driven environment with lofty goals, but you’ll be supported by kind, smart colleagues. Together, you’ll constantly research, ship and improve a product that’s genuinely helping people.

Your responsibilities

• Work with UX research to identify gaps in end-user understanding and make content recommendations to resolve them
• Work with designers on information architecture and the overall narrative and messaging for different parts of the online journey
• Plan, write, edit, test and improve content, including interface language, navigational taxonomy and other content across Cazoo (like landing pages and UX copy)
• Work with product managers and our analytics teams to plan and run content tests to understand which content is most effective
• Continually work to evolve our content standards
• Work closely with marketing to ensure content meets comms and business goals
• Ensure consistency across touch-points

What are we looking for

• Content design and UX thinking
• Hands-on writing skills, including UX writing, editing for web and mobile experience
• Understanding of design thinking and user experience
• Ability to structure content to meet customer needs
• Strong understanding of data analytics and methods for evaluating content effectiveness
• Experience of driving a content-first approach in previous roles, with the ability to advocate and explain content design approaches and methodologies
• Excellent communication and influencing skills, both orally and in writing. Fluent in Spanish and English is mandatory. You’ll need to successfully liaise with technical and non-technical stakeholders, teams and third parties.
• Bags of motivation! You’ll be joining a dynamic, fast-moving startup where agility is key.

Useful information

Our selection process will typically involve an initial chat with one of our recruitment team followed by a selection of competency based interviews with stakeholders and the hiring manager .

We know that diverse teams make better teams and we are an equal opportunity employer who values diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.

Our Values

Customer obsessed -We put the customer first in everything we do. Every interaction is important. We want to be known for offering the best experience and surprise our customers

Data driven - Data is part of our DNA and is the driving force behind all decisions. We are informed and results-oriented. We look for ideas and knowledge to help us improve and grow.

Fast drivers - We have an entrepreneurial passion for working at great speed. We like to accelerate and we don’t entertain ourselves. We make decisions and move quickly towards our goals.

Team players - We are better as a team than as individuals. Everyone counts. We are inclusive, supportive and respectful and we are here to have fun and win together on this journey.