About Tenet

Tenet's mission is to build the financial system for a climate positive world. Our climate home financing marketplace lets customers save money while saving the climate, starting with Electric Vehicle financing. We provide easy, fast, and innovative financing to let people nationwide achieve their climate goals. This way, we make the sustainable choice the economic one for consumers and provide scalable access to high quality ESG assets for institutional investors.

Backed by leading investors, we have previously worked at world-class companies including Amazon, Avant, Capital One, BCG, DocuSign, Facebook, Google, McKinsey, Tesla, and Vista Equity. We are hiring across multiple roles and looking for exceptionally smart and mission-driven people to join our growing team.

The Role

As an exceptional Senior Design Lead, you will be responsible for the entire design and UX of all Tenet product releases. You will set the strategy and ensure that design, branding, creative, and UX are consistently delightful across our entire product suite. You are a steward of Design / UX and spearhead research, user testing, and A/B tests while working hand-in-hand with Front-End Engineering, Product, and Data. You will guide the entire organization on a customer-first user experience through design.

Responsibilities

Experience building consumer products, where fit, finish, and delight are competitive advantages
Use business requirements, usability findings, and market research to develop scenarios and end to end design requirements
Comfortability executing with core product design skillsets: visual design, prototyping, interaction design, and information architecture
Contribute to product growth through experimentation and optimization of existing user journeys
Design early product concepts and partner with customer-facing teams to quickly field test concepts with end-users
Work in a highly collaborative fashion with product managers, engineers, sales, and UX research to define both long-term strategy and short-term tactics
Think in systems and are able to extrapolate and extend shared patterns and behaviors
Experience reducing complex problems down to the right balance of flexibility, power, and ease of use
Care about details and are excited to keep pushing your work until is pixel-perfect

Requirements

5+ years of experience conducting UX and Design in a professional environment
Strong experience in FinTech, payments technology, and/or consumer finance
Experience using Figma for designing and leading generative and evaluative research using a range of techniques (e.g. remote and in-person interviews, usability testing, concept testing, workshops, journey mapping, surveys)
Focus on improving the product and user experience in an iterative and collaborative environment
Advocate the customer perspective across Tenet
A willingness to get hands-on and personally recruit participants
A collaborative mindset, with experience working across teams and forging partnerships
A passion to build user-focused products that solve important problems
Interest in the intersection of Climate Tech and FinTech

Our Values

Customer First: We start with the customer and work backward. We work vigorously to earn and keep customer trust. We strive for clarity and transparency with our users. Although we assess competition, we focus on our customers.
Entrepreneurial Spirit: We are strategic self-starters that bring a high degree of innovation, energy, and dedication. We identify new opportunities and take action to bring them to market in the simplest possible way. We can build from the ground up, however, are externally aware and look for new ideas from everywhere.
Communication: We listen attentively, speak candidly, and are succinct. We exhibit a strong presence and deliver with confidence to our internal and external stakeholders. We can clearly articulate complex ideas and information in a compelling narrative to a diverse set of audiences across levels and functional areas.
Owners are Accountable: We are accountable because we are owners. We think long-term and don’t sacrifice long-term value for short-term results. We act on behalf of the entire company, beyond just our team, role, and job description.
Results-Oriented: We focus on the key inputs for our business and deliver them with the right quality and in a timely fashion to achieve our business goals. Despite setbacks, we always rise to the occasion and never settle. We meet our commitments.
Intellectual Curiosity: We consider ourselves to be hyper-curious and always push the boundaries to do things better (or differently) versus just reverting to what is known (status-quo). We are consistently seeking to learn new things and come up the learning curve extremely quickly.
Obligation to Dissent: We have strong opinions and will debate in an informed and respectful way. We are willing to raise our hands and force difficult conversations (even when uncomfortable) when things are going wrong or could be done better. We do not seek social cohesion. Once we align, we are fully committed.
Analytically Rigorous: We are data-driven decision-makers. We seek precision and information to support beliefs but can make tradeoffs and do not see the world in terms of black and white. We remain well-informed in terms of customer preferences and perspectives. We audit frequently and are skeptical when metrics and anecdotes are inconsistent. We are not afraid to change our minds.
Velocity: Speed and direction matter in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking and consistently execute with precision.
Business Acumen & Judgment: We exhibit strong judgment and good instincts and are more often right than wrong. We seek diverse perspectives and work to disconfirm our beliefs.
Foster Talent: We raise the performance bar with every hire and promotion. We recognize exceptional talent and willingly move them throughout the organization. We develop leaders and take their role in coaching others seriously. We work on behalf of our people to invent mechanisms for their development.
Always deliver the best: We have unreasonably high standards and we continually raise the bar and drive our teams to deliver high-quality products, services, and processes. We ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
Think beyond: Thinking small is a self-fulfilling prophecy. We create and communicate a bold direction that inspires results. We think differently and open up better ways to serve customers. As we innovate, we accept that we may be misunderstood for long periods.
Sustainability Driven: A more sustainable future is a more economically empowered future. We strive to make the sustainable choice the most economic one for our customers. We reimagine mission-driven financial technology from the ground up to unlock new opportunities.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us at recruiting@tenet.com.

Don't see a role that fits your interests? If you're passionate about working at Tenet, then please email us at recruiting@tenet.com and tell us how you'd like to help build the leading sustainable finance platform.

Please note that we are committed to equal employment opportunity regardless of race, background, religion, gender identity, national origin, sexual orientation, age, citizenship status, marital status or disability. We also consider for employment-qualified applicants with arrest and conviction records. If you have a disability or special need that requires accommodation, please feel free to let us know.

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