WeChat Product Operations Intern

About WeChat

With over 1.2 billion users worldwide, WeChat is changing the mobile landscape by connecting people, services, and businesses in China and around-the-world. Joining the WeChat product team gives you an unique opportunity to help redefine how people use their mobile devices to communicate and interact online and to better understand user behaviour and preferences of users worldwide. The WeChat team in Singapore is responsible for managing and growing our core product including messaging and social networking for users around the world (excluding the Chinese mainland). Join a full-time position at WeChat and play an impactful role in keeping people around the world connected via one of the world's largest and most valuable online products.

About the Internship

Interns will enjoy a paid internship of no shorter than three months and be paired with a senior-level member of the WeChat product team and participate side-by-side in developing new projects and features from start-to-finish. By the end of the program, interns should have already learned WeChat product values and principles, demonstrated the capacity to independently carry a project through each step of development, and be able to communicate effectively with other stakeholders in product, design, engineering, etc.. Upon completing the program, successful internship candidates will be asked to interview for a full-time position in a product role at WeChat that may be started upon the completion of their school's degree program.

Responsibilities

• Plan and execute new plans and processes for improving user experience and safety for users around the world by designing for varying regional standards and user behaviours.
• Meet regularly and communicate across functional teams including design, engineering, testing/QA and act as facilitator for feature development and operations.
• Manage service providers, define processes, and develop internal and external tools to assist in core user operations including customer service and community management.
• Assist other teams in making their WeChat features available and compliant to users around the world.

Requirements

• Must be currently enrolled in a Singapore university or graduate degree program have no more than 1.5 school years remaining at the time of entry into their internship.
• Must be able to provide full-time internship employment (Mon-Fri) for a period no shorter than three months.
• Good command of both spoken and written English and Mandarin.
• Course of study in computer science, computing, EECS, information systems, or data science preferred
• Prior internet industry work or internship experience preferred
• A rigorous, principles-based, logical thinking ability to be able to develop standards and processes across a wide range of operational and compliance-related challenges
• A clear passion for online and mobile communication and social networking products
• Proactive, resourceful, and quick learner passionate about providing excellent user experience
• Comfortable handling both the technical aspects of developing a product with engineers as well as have insight into user behaviour and psychology towards improving user experience.