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Visual Designer, Customer Success

Full-timeVisual designer$112,900-$167,000*
Toronto, Canada
Health insurance
Paid time off
Employee discount programs
Parental leave
This job offer is closed.
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Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Square is looking for a Visual Designer to join our award-winning Customer Success team. As a Visual Designer, you’ll collaborate to create smart and creative solutions that help tell Square’s story and educate merchants about how they can run and grow their business with Square. You’ll create concept-driven designs that can stretch across our Seller Community, Support Center, and more.

You will work with cross-functional teams to develop engaging visual concepts that align with our brand identity and resonate with our target audience. Our team exists to tell the best possible stories of our brand, products, and ecosystem, so that our sellers can empower their businesses to excel and grow.

You Will:

  • Collaborate with cross-functional teams to understand project requirements, objectives, and target audience.
  • Develop and execute innovative design concepts for a variety of projects across print and digital mediums.
  • Create visually compelling layouts, illustrations, and graphics using industry-standard design software while adhering to brand guidelines.
  • Manage multiple projects simultaneously, meeting deadlines and maintaining attention to detail.
  • Stay updated on industry trends, design techniques, and best practices to continuously enhance design quality.




You Have:

  • Minimum of 5 years of related industry experience
  • Portfolio showcasing a diverse range of design projects.
  • Expertise in typography, composition, colour, layout, design thinking, and content strategy with the ability to define, build, and differentiate brands
  • Expertise in Adobe Creative Suite and Figma
  • General understanding of design in motion
  • Skills to build upon brand and campaign systems
  • Iterative design process
  • Understanding of today's creative landscape and trends within the design industry
  • An eye for cohesive visuals across fields like photography, illustration, and motion


Additional Information


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Visual Designer, Customer Success position?
    The suggested salary for this position is $112,900-$167,000*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Square
Block, Inc., formerly Square, Inc.,
FinTech, Hardware
1000+ employees

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