What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Visual Designer - Content Operations Team position?

The suggested salary for this position is $109,250-$149,500*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Visual Designer - Content job at Canva

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA.But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

As a Visual Designer in the Global User Voice Enablement group, you'll be part of the Content Operations team and bring to life our vision of more visual help and support content.

What you’ll do...

Graphic design: You'll contribute to the creative direction of our help content types to ensure cohesion across all platforms, and alignment with our global brand.
Visual content: You'll design easy to understand, high quality images, gifs or video for our help experience including captions and subtitles when needed.
Collaboration: This is a role that will work closely with Content Operations specialists, Product Designers, Content Designers, Product Managers, and more!
Screen recording: You'll closely follow the script and instructions and use Camtasia software to record the user flow of our product.
Video editing: You'll create both 16:9 and 9:16 (vertical) videos then edit video content in a high-volume, deadline-oriented environment.

What we're looking for...

2+ years experience as a Graphic Designer including some video editing experience (video editor, multimedia arts, motion designer, animator, communications design).
A creative portfolio or reel demonstrating your passion for design, presentations and moving image.
Someone who can produce high-quality visual help content efficiently and at scale.
Good grasp of brand thinking, can easily understand the Canva visual language and tone of the brand. You should have a strong visual communication skills and layout experience.
Diligence to hit deadlines, and offer suggestions to streamline and improve team processes.
Screen recording experience in Camtasia, ScreenFlow, Quicktime Player, OBS or similar software for high quality recordings. Camtasia is preferred.
Creative thinker and understand the importance of displaying UI, pace and video effects for learning.
Great time management skills and a can-do attitude
Ability to prioritise effectively, using scoring tools like impact vs effort
Someone who can adapt easily in an ambiguous and fast paced environment
The ability to work collaboratively with many different specialities.

About the team

Help and support, especially at scale, is a complex and exciting problem space. With a mission of “Every user empowered, every voice heard”, Canva’s User Voice super group is the critical interface to our most valuable partners, our users. We want to ensure that they have a flawless experience while using Canva products as we scale our way to support 1 billion users. Our teams are responsible for unlocking how we can deliver exceptional customer experience through streamlined and scalable systems, an optimized contact flow, expert support specialists, customer insights, plus tools to enable self-help such as our Help Center, Assistant and Chatbot.

Global User Voice Enablement's aim is to delight users in every interaction with Canva, by empowering every speciality. The group covers Content Operations, Specialist Support Experience, Service Quality, Vendor Partnership, Training, and Workforce Management.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more

• Flexible leave options that empower you to be a force for good, take time to recharge and supports youpersonally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually.

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Visual Designer - Content Operations Team

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