Vice President - Product Design & Research

This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

We are looking for a Vice President of Product Design & Research to lead the product design and research function at OpenTable. This role will play a pivotal role in helping shape our visual identity, defining our design strategy across our marketplace & SaaS offerings and ensuring the highest quality of creative output. They will work closely with cross-functional teams to deliver innovative, compelling and cohesive design solutions that enhance user experience, elevate our brand and align with our business goals.

In this role, you will:

• Craft the Vision: Define, evangelize and implement a design vision and strategy that articulates OpenTable’s product vision and aligns with our company’s business objectives. 

• Exceptional Execution: Oversee the end-to-end design process - ensuring high standards of quality, consistency and aesthetics across all in-product experiences in a timely manner. Partner with and influence marketing and brand teams to ensure consistent and market-leading visual experiences across all digital touchpoints.

• Cross-functional Collaboration: Forge strong relationships with leaders across product, engineering, marketing, sales, brand and partnerships to ship impactful, high quality products. 

• Champion the customer: Champion a customer centric, data driven and market aware approach that implements research and data. 

• Mentorship and Management: Lead, mentor and inspire a diverse team of designers and research ops across multiple product verticals. Cultivate a culture of innovation, customer centricity and collaboration within the organization. Invest in upleveling design craft. 

Please apply if:

• 12+ years of experience in product design with 5+ years in a leadership role building and scaling a large, multi-disciplinary design organization preferably in B2C or marketplace companies.

• Strong portfolio that showcases defining long-term design strategy, complex and creative UX solutions, visual design and solid information architecture. Proficient in using quantitative and qualitative data to steer design thinking and measure the success of product changes.

• Outstanding communication, presentation, and interpersonal skills. Compelling storyteller who can inspire diverse audiences. 

• Strong point-of-view on modern, effective design processes and systems. Proficient in current design software and tools. 

• Experience partnering with and influencing cross-functional teams and managing design projects from concept to completion.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• 20 days of paid time off

• Private health and dental insurance

• Life and Disability insurance

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Canada based role is $240,000-$280,000 CAD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations