UX Writer

About Workato

Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful. 

Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.

We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning. 

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why Business Insider named us an ‘enterprise startup to bet your career on”! #WeAreBlushing

All full-time regular employees will be eligible for the following benefits:

• Workato Stock Options at one of Silicon Valley’s fastest growing startups

• Health benefits: Medical, dental, vision for yourself and covered dependents/domestic partners

• Pre-tax benefits: Medical and dependent care flexible spending accounts, health savings account, 401k, and commuter benefits

• Company-paid life insurance and short/long-term disability insurance

• Paid maternity/parental leave benefits for new parents

• Enhanced employee assistance program for mental wellness

Responsibilities

Workato’s Product Design team is looking for their first UX Writer - someone who can distill complex concepts into concise, humane, and easy to understand copy. You should be willing to rethink enterprise software and believe that enterprise users should have the same usability and clarity that we expect from consumer software. This is a remote role, and candidates based anywhere in USA, Russia, Portugal, Barcelona or Singapore are welcome to apply! In this role, you will also be responsible to:

• Work in close collaboration with other designers, product managers and UI engineers to design products that have low friction to adoption and are delightful to use

• Distill complex concepts into clear, actionable in-product copy

• Write user interface text that facilitates navigation, on-boarding, notifications, error messages, warnings, instructions, help content, form field labels and hints, and other components of the end-to-end user experience.

• Define product and feature names

• Collaborate with designers, researchers, product managers, and engineers. Influence and adapt to stakeholders and their feedback. 

• Audit and assess the current state of content. Identify strengths, weaknesses, gaps, inconsistencies and opportunities.

• Design and implement the specifics of a tone-of-voice for our in-product copy, and ensure cohesive product narratives. 

• Create content style-guides, writing best practices, train non-writer team members to follow guidelines, and establish governance workflows.

• Proactively document all content design decisions

• Establish metrics to measure content performance and quality

• Manage multiple projects and competing priorities. 

• Work independently in an ambiguous, fast-paced environment.

Requirements

Qualifications / Experience / Technical Skills

• Bachelor's degree in English, Communications, Journalism, Technical Writing, UX, HCI, or equivalent practical experience.

• 5+ years of content strategy, UX writing, or content design experience

• Experience owning and designing end-to-end product content experiences. 

• Experience translating complex product and business concepts into clear, concise, and engaging copy. Bonus points if you can infuse humour and empathy in your work.

• A portfolio of UX-focused writing samples and style guidelines that were actually shipped. It should highlight before and after states, and showcase value added to the product. 

• Experience using data to measure impact and guide future strategies.

Soft Skills / Personal Characteristics

• Ability to embrace the highly technical nature of our products. 

• Past experience in influencing behavior and promoting change.

• Native English speaker, or someone who can demonstrate a native level of English.