UX Writer Intern

Responsibilities

We are looking for an exceptional UX writer intern to join our growing team (Product-Led Growth). In this role, you will be creating engaging content for feature discovery, in-context guides, and education for Workato users. You will be joining a team that develops user experiences and user journeys. Engagement users through in-product guides, documentation, blog content and much more, to help customers grow from novice users to intermediate users to Workato gurus.

. You will also be responsible to:

• Write human UX content that is useful, simple, and smart

• Work cross-functionally with PMs, designers, researchers, and engineers at all stages of the product development process — from ideas to optimizations

• Contribute your expertise to product strategy and vision

• Develop first principles related to content: Establish voice guides and other writing guidelines

• Shape product experiences through information architecture, content hierarchy, usability principles, accessibility, and other best practices

• Work with cross-functional teams to develop easy to access guides for learning, product discovery and adoption

• Drive and inspire ideas that connect with all types of users through clear and concise copy content across multiple touch points, including page copy, labels, navigation, headings and notifications, etc.

• Initiate & execute UX writing projects and identify better approaches to drive efficiency, providing insights and feedback to the team.

• Ideate and execute ideas from beginning to end in a fast-paced working environment.

[This is a 6+ month internship. The opportunity to transit into a permanent, full-time position may be offered to you depending on your work performance amongst other factors.]

Requirements

Qualifications / Experience / Technical Skills

• You are fluent in all-around writing skills — you’re a language geek who lives for UX writing

• Excellent visual design skills with sensitivity to human-centered design

• You love to collaborate and advocate for the user and for content strategy

• You’re a natural storyteller with the ability to persuade

• You value and enjoy doing user research

Soft Skills / Personal Characteristics

• Self-motivated and dedicated with demonstrated creative and critical thinking capabilities

• Experience handling complex, cross functional projects

• Excellent communication skills and strong ability to collaborate with others throughout the company, sometimes across international time zones

• Able to work independently and efficiently to hit short deadlines

• Comprehends and deals well with rapid changes and remains flexible and calm in times of uncertainty

• Strong organizational skills and attention to detail to juggle multiple projects simultaneously 

• Thoughtful team player, a quick learner, and have a “can do” attitude with a growth mindset