UX Researcher-Video

See yourself at Twilio

Join the team as our next UX Researcher.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to own and drive the research strategy for the Video team. 

The UX Research Team is a critical partner to the business, enabling teams to uncover user behaviors, needs and motivations in order to design products and services that provide value.  

The Video team is poised for growth in 2022, and needs a UX Researcher to partner closely with the product team to provide deep understanding of their target customers and uncover opportunities for innovation.

Responsibilities

In this role, you’ll:

• Be the go to for all things research within Video
• Generate insights that fuel ideation and innovation, and inspire world-class design
• Help the team ask the right questions, bringing them along in discovering practical, actionable and insightful answers. 
• Contribute to the UX Research community & sense of pride in wearing the customers shoes
• Evangelize and educate others about UX and user-focused processes
• Maintain a high bar for the quality & impact of research

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of industry or market research experience
• Expertise in a comprehensive toolkit of both qualitative and quantitative research methodologies, and the ability to come up with creative research solutions as needed
• Great storytelling with keen abilities to clearly, concisely and persuasively communicate findings both verbally and in writing
• Proven track record of impactful generative and evaluative research that drives great insights and user experiences
• Strong interpersonal skills with a proven ability to build strong relationships
• Attention to detail, organization, and the ability to manage multiple projects simultaneously
• Proactive and self-directed, with an ability to take direction and feedback

Desired:

• Previous experience working in a startup and/or B2B environment

Location 

This role will be remote, and based in the USA.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $87,360 - $137,280
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.