UX Researcher, Square for Restaurants

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

We are looking for an experienced mid-level or Senior UX Researcher to join the Square for Restaurants team.

As a researcher at Square, you'll lead research projects on one of the core Square products that help sellers succeed in their businesses, Square for Restaurants. The Restaurants team within Square empowers Food & Drink businesses of all kinds to run their businesses through advanced workflows, specialized products, business insights, and inclusion in the greater Square ecosystem. You'll report to the Research Lead for Square for Restaurants and be a part of a community of researchers where you can grow in your craft. 

We encourage candidates from all different backgrounds and all over the United States and Canada - from big cities to small towns - to apply. We also welcome you to share any personal life experiences that power your empathy for our sellers and desire for this role, particularly if you have firsthand experience in restaurants.

You'll be embedded into a collaborative team of Product Managers, Designers, Data Analysts and Marketers. You'll guide your team by delivering research and bringing customer empathy. Specifically, you will:

• Design and complete research projects, choosing the right mix of quant/qual methods to answer complex questions.
• You'll bring your team members into your research process to grow their understanding of our sellers and the problems we're trying to solve.
• Shape your team's research roadmap. You'll work with team members, to plan and scope research needs from small to large, with guidance from UX Research/Design Leads, and contribute to roadmaps/strategy with your direct cross-functional team.
• Provide guidance and training on research tools and techniques to help non-researchers to conduct “self-service” research activities. 
• Contribute to the Square-wide research community, including creating ways to enhance the visibility of our research, learning from other's skills and sharing your own, and developing helpful tools and templates.

You have:

• 5+ years of experience conducting and leading impactful user research, ideally with/at consumer, fintech, financial, digital, or restaurant tech companies. 
• Empathy, knowledge, and a deep desire to improve the lives of the people who work in restaurants.
• Successful collaborator with experience using research to influence decisions across the whole product development process, working with Product Managers, Designers, Data Analysts, Marketers and more.
• Expertise designing and leading research using a range of techniques (e.g. 1:1 interviews, concept testing, usability testing, ethnographies, focus groups and co-creation workshops, segmentation studies, value proposition, new product/feature testing, pricing, or others.)
• Experience conducting survey research end-to-end including questionnaire development, programming, and data analysis.
• You have project management skills, including planning logistics, coordinating activities with multiple team members and flexibly adapting to changes. A willingness to get hands-on and personally recruit participants.
• Simple and clear style of communicating findings.
• Experience conducting research remotely across multiple markets.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $152,100 - USD $185,900
Zone B: USD $144,500 - USD $176,700
Zone C: USD $136,900 - USD $167,300
Zone D: USD $129,300 - USD $158,100

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 
• Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.