UX Researcher - Software/API's

UX Researcher - Software/API’s

If you’re excited about:

• Combining analytical and creative skills to make a measurable business impact.

• Making a huge impact at a fast-growing company and product category.

• Working in the exciting and fast-moving AI/ML space.

• Collaborating with world-class people in different teams who value clarity, creativity, passion, initiative, and thoughtfulness.

Then, this is your opportunity to join a category-defining, fast-growing (in a healthy way), and well-funded startup to shape the course of an entire industry.

Pinecone is pioneering search and database technology that's revolutionizing how developers build search and Generative AI applications. Our managed vector database provides customers with easy-to-use capabilities that until now have only been in the hands of a few tech giants. The demand for vector databases is growing incredibly fast, and it shows in our user base. We have a large audience of developers who are eager to learn and build with our product.

We are seeking a UX Researcher with a specialization in software APIs and developer tools to help us improve our developer experience. Our user-base consists of software engineers that write code using Pinecone APIs and SDKs as part of their production systems, often integrating Pinecone into 3rd party databases, LLM’s, UI’s, and more. In this role, you will collaborate closely with our product and engineering teams to ensure our offerings meet the needs and expectations of our developer/software engineer community. You will explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis to identify pain points, find areas for improvement, and gather insights and actionable feedback.

If this sounds exciting, we want to hear from you!

Pinecone is a distributed team with offices in New York, Tel Aviv, and (coming soon) San Francisco. You will be part of a world-class team from companies like Amazon, Google, Databricks, and Splunk. The company emerged from stealth in January 2021 with $10M in seed funding — led by the same legendary investor as Snowflake —followed by $28M Series A funding in 2022 and $100M Series B funding led by Andreessen Horowitz in 2023.

Responsibilities:

• Partner closely with Design, Product, and Engineering to ensure product excellence in our API’s, SDK’s, and developer tools.

• Provide a user-focused point-of-view in product discussions, design reviews, and research planning.

• Understand and incorporate technical and business requirements into research.

• Create and execute developer experience research programs. Identify new opportunities for high-impact research and driving programs to achieve user impact.

• Communicate research findings through written reports and presentations.

• Analyze data to extract actionable insights and provide recommendations to improve the usability and effectiveness of our products.

Qualifications:

• Bachelor's degree (PhD preferred) in Computer Science, Human-Computer Interaction, Cognitive Science, Learning Sciences, Statistics, Psychology, related field, or equivalent practical experience.

• Understanding of developer needs and familiarity with API’s/SDK’s, and developer tools.

• Experience in an applied research setting integrating user research into product designs and strategy.

• Experience with multiple research methods, including when and how to apply them during each product phase.

• Experience working in a developer-centric environment or with developer-focused products.

• Proficiency in data analysis and user research tools.

• Excellent communication skills to convey research findings and recommendations.

Preferred Qualifications:

• Familiarity with databases or related technologies.