UX Researcher - Seattle, Scottsdale or Remote

*Axon requires employees be vaccinated against COVID-19 as a condition of employment, unless a medical or religious accommodation is approved. As such, newly hired employees will be required to provide proof of their COVID-19 vaccination.

Your Impact

We believe we can only succeed if we deeply understand our customers and get to know them personally. We spend a lot of time with law enforcement officers and other first responders to learn about their needs, watch their experience and see the real impact of our work.

We take our mission to Protect Life seriously and your work on the Devices team, from body worn cameras to in-car camera systems and drones will meaningfully advance the cause of public safety. Your first ride-along with a patrol officer will forever change your perception of what the job is, and what the city is like.

What you will do

Location: US / West coast
Reports to: Connected Devices Design Director

• You will lead UX Research for the Connected Devices experience.
• Help define and drive qualitative and quantitative user data gathering efforts to effectively inform product planning, design and development.
• Build and maintain a research roadmap for the collective Connected Devices, as well as each product within the Connected Devices team.
• Collaborate with the team to continually evaluate the product and the connection experience for quality and reliability.
• Evolve best practices for recruiting participants, attending usability sessions and accessing usability research recommendations.
• Bring your enthusiasm for all aspects of research (study design, recruiting, moderation, analysis, reporting) and work across multiple user touchpoints on different platforms and devices: auto, mobile, web, devices.
• Conduct user interviews, analyze and summarize survey results and present findings to stakeholders.
• Inspire the team and company to gather better user data and to act on it appropriately.
• Mentor interns and other UX and Product team members around effective qualitative and quantitative user data gathering methods.

What you Bring

• 5+ years conducting effective user research by applying a broad range of methodologies including in-person and remote usability testing, site visits, concept testing and surveys.
• A bachelor''s degree in one of these disciplines: Human Factors, Human-Computer Interaction, Cognitive Psychology, or similar. Master's degree is preferred.
• A track record of behavioral data-collection and analysis skills, e.g., designing, conducting, and analyzing all kinds of user data.
• Enthusiasm for diving into complex user research problems and navigating ambiguity.
• Extensive end-to-end experience with all aspects of design research (study design, recruiting, moderation, analysis, reporting)
• Solid experience working closely with UX Design, Product, and Engineering teams on gathering and implementation of research recommendations
• A portfolio that includes examples of strategic research, across a broad range or mix of methods, with significant business outcomes

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.