What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

UX Researcher (Say job at Robinhood

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we’ve built and have been recognized as:

Forbes Fintech 50 2021
Glassdoor Best Places to Work 2021
Inc. Best-Led Companies 2021
TIME 100 Most Influential Company 2021

We’re growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

About the role:

Research has been central to our product development and business strategy since the very beginning - and our team continues to grow, along with the types of customers we serve.

This is an outstanding opportunity to join an innovative and growing team within Robinhood that is revolutionizing the way investors think about stock ownership. This team serves public companies, broker-dealers, and everyday investors. Working on the Say team at Robinhood, you'll help us systematically understand how public companies and their shareholders can interact. Say brings investors closer to their investments. Innovative public companies use Say to build deeper relationships with their investors, and the world’s fastest-growing brokers and investment platforms use Say to make shareholder rights more accessible for their customers.

What you’ll do day-to-day:

Proactively and independently identifying high-impact questions from a product or business perspective
Answering those questions with a strong command of qualitative and quantitative methods - especially survey development and related data analysis
Planning and leading research end to end, including strategic, foundational, iterative, and evaluative research
Representing the voice of the user throughout the whole product development process, working closely with PMs, designers, engineers, and leadership
Clearly communicating your research insights for teams to translate research findings to product and business impact
Contributing to the development of a data-driven understanding of both enterprise users and individual investors

About you:

6-8+ years of qualitative or quantitative research experience; it can either be industry-only, or a combination of industry experience and academic research
Bachelor's Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar
Record of applying your research skills to create product and business impact
Strong work ethic, excellent organization and communication skills
Love and care for your craft

Bonus points:

Masters or PhD Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar
Passion for working and learning in a fast-growing company

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

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