UX Researcher

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped over 20 million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have more than 3000 people, based in 20 offices around the world, working on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

We approach design at Revolut the same way that we approach everything else. We love building great products. We love delighting our customers. We love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs ?

Our Design team knows the magic! Those wizards look into a crystal ball and get a holistic view on the user experience ? With all their wisdom they lead the design processes from discovery to delivery, always keeping in mind our customers and their interests ?

You may already know the greatest of the spells. Let us give you a hint: it starts with a huge R, and it’s not the name of your fav finance superapp this time. Yeah, ✨Research✨ it is! Our UX Researchers’ abracadabra is evidence. They use it to guide product development and enlighten Revoluters with understanding of the user perspective ?

We say hocus, you say pocus, and the teleport to our Design team gets open! Are you ready to jump in? ? 

• Challenging team thinking and senior stakeholder decisions by utilizing research-based evidence and insights

• Designing and conducting studies across key Revolut product areas independently and in conjunction with other researchers

• Utilizing methods such as ethnographic & field research, diary studies, surveys, user/usability testing (remote and in-person), guerrilla research, and any other methods you find impactful to provide fast and accurate feedback

• Ensuring user needs are met and at the heart of all design decisions

• Using the right methodology for the right questions while analyzing both user behavior and attitudes through qualitative and quantitative research

• Communicating clearly and efficiently the business value of research to stakeholders

• At least 3 years of experience as a researcher and/or research coordinator for qualitative research studies, including usability/user testing, surveys, field research, or user interviews

• Experience using Qualtrics or an equivalent software

• Experience conducting qualitative research in applied research settings, ideally within a Product organization

• Experience with behavioral data analysis, designing surveys and experimental research, and analyzing large datasets using appropriate statistical methods

• Creative thinking

• Excellent communication skills (verbal/written) in both English and Portuguese

• You have great customer empathy and a never-settle mindset to solve customer’s problems

• You are comfortable working in a fast-paced, target-driven environment

• You are curious by nature and interested in making an impact

• Extraordinary organizational skills and meticulous eye for detail

• Strong listening and analytical skills; proactive troubleshooter

• Design thinking, visual communication, information design, or wireframing skills

• Research experience with mobile technology

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