UX Researcher (Remote, US Only)

About Apollo

Founded in 2015, Apollo is a leading sales intelligence and engagement platform trusted by over 20,000 paying customers, from rapidly growing startups to the largest global enterprises. Our platform unifies a database of 250 contacts and 60 million business accounts with advanced intelligence and engagement tools, to help over 500,000 sales, marketing, and recruiting professionals to connect with the right person at the right time with the right message, at speed and scale. We're also ranked #1 in Satisfaction on G2 Crowd for Sales Intelligence & Sales Engagement and are used by 1M professionals worldwide.

In the last year, we’ve grown ARR 3x, quadrupled our active users, maintained profitability, and closed a $110M Series C led by Sequoia Capital in March of 2022 to fuel the next phase of our growth. 

Working at Apollo

We are a remote-first inclusive organization focused on operational excellence.  Our way of working ensures clear expectations and an environment to do your best work with ample reward.

At Apollo.io, we believe that our customers are our greatest advocates and inspiration, and we strive to humanize and build empathetically for their needs. As we scale our product, we are prioritizing improving ease of use, delightfulness, and overall user experience dimensions, and we're looking for a UX Researcher to play a key role in the upcoming phases of our journey.

As a UX Researcher, you will be integral to driving forward our customer-centric vision—partnering with stakeholders to run critical research projects while helping to grow our research team alongside our Product & Design orgs. 

We're looking for someone who is both genuinely interested in & has the skills to take on ownership of complex projects within a hyper-growth company: a creative thinker who can trailblaze new approaches to interpreting data and drive meaningful impacts to our product & company strategy.

• Collaborate with Product, Design, Engineering, and C-Suite to identify and prioritize research topics with the greatest impact.
• Build and execute end-to-end research projects that incorporate qualitative & quantitative research methods to gain deep user insights that will impact product and company-level strategy.
• Broaden understanding of Apollo's business, market, and user opportunities through the execution of foundational research.
• Conduct research across all stages of the product development lifecycle - directing strategic, iterative, and evaluative studies as needed, but always looking towards how research can influence the future of product development.
• Synthesize research findings into actionable recommendations and present them in the form of compelling, high quality deliverables for team and executive level audiences.
• Define and measure UX approaches and metrics, including introducing new and innovative approaches to better engage with user experiences.
• Become a respected thought leader and champion for our customer’s voice within the Product & Design organization.

• 4+ years overall research experience (industry or academic), with at least 6+ months(s) of industry experience. In previous roles, you've tackled complex workflows & problem spaces, have worked with multiple teams, and have enjoyed sharing your findings with team and executive-level audiences.
• Jack of all research methods: you are proficient in a wide variety of mixed methods and know exactly when & why to rely on different combinations of quantitative and qualitative methods for your research plan and can get started with little guidance.
• Pragmatic & analytical: you ground your research priorities in objectives that will drive tangible user, customer, and business value.
• Growth-oriented: you love the process of developing yourself, and you enjoy learning new skills and figuring out the most effective ways for communicating research to stakeholders.
• Reflexive and dynamic: you know how to resolve tough issues in an ambiguous space and tailor your research methods to the needs of relevant audiences. You know how to move quickly when necessary.
• Action-oriented: you proactively identify opportunities to improve the desirability, usability, and delight of business-critical product experiences and have a sense of pride in your work that takes you above and beyond what is requested.
• Proactive strategist: you understand the importance of learning from different viewpoints and are able to partner cross-functionally to gain insights from across an entire organization.
• Excellent communicator: you're clear and concise in your verbal and written communication, and are able to build compelling narratives to influence cross-functional stakeholders.
• Proven: your diverse portfolio of projects clearly demonstrates how you've tackled complex problem areas and the impact that you've been able to drive.
• Empathetic and kind disposition: you're a team player and resilient in the face of challenges. You enjoy collaborating with peers & users, and they enjoy collaborating with you. You're authentic, humble, and sensitive to the needs of others.

What You’ll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!