UX Researcher (Mid & Senior)

Since 2015, Revolut has introduced over 20 million customers to a new way to handle their money. From instant spending notifications and built-in budgeting controls, to global currency exchange and stock trading, customers simply get more with Revolut.

We approachat Revolut the same way that we approach everything else. We take complex issues, and create extraordinary solutions that our customers love. From on-boarding flows to new feature presentations, our goal is to both inform and delight. 

Put simply, we build things we want to use ourselves, that we’re proud to show to our friends and families.

About the UX Research Function 

It is our mission to improve understanding of users and guide product development based on evidence. Revolut is looking for someone who can jumpstart and grow our research team. This is a great opportunity to create a high impact for our organization.  Be a part of building world-class products that help our users improve their financial lives!

Design and conduct studies across key Revolut product areas -- independently and in conjunction with other researchers.

You will utilize methods such as ethnographic & field research, diary studies, surveys, user/usability testing (remote and in-person), guerrilla research, and any other methods you find impactful.

Review, analyze, and communicate qualitative and/or quantitative data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users

Experience as a researcher and/or research coordinator for qualitative research studies, including usability/user testing, surveys, field research, or user interviews

Extraordinary organizational skills and meticulous eye for detail

Strong listening and analytical skills; proactive troubleshooter

Team player with excellent written & verbal communication skills

Experience using Qualtrics or an equivalent softwareExperience conducting qualitative research in applied research settings, ideally within a Product organization

Experience with behavioral data analysis, designing surveys and experimental research, and analyzing large datasets using appropriate statistical methods

Experience with research participant recruitment and management practices

Design thinking, visual communication, information design, or wireframing skills        

A B.S., M.S., or PhD degree in Human-Computer Interaction, Anthropology, Design, Psychology, Cognitive Science, or a related field

Experience working with a fast paced product cycle and meeting tight deadlines.

Experience with financial products. 

Working on a global team and conducting research for multiple countries. 

UX Research Methodologies 

Problem Solving

Communication And Presentation

Extraordinary organisational skills and meticulous eye for detail

Team player with excellent written & verbal communication skillsDesign thinking, visual communication, information design, or wireframing skills

A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2021 with 15 million Personal customers and over half a million Business customers only reinforced our belief in the vast need across the world for better financial services.

What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our five core values: we believe that we Get it Done because we Think Deeper and are strongly rooted in the Dream Team. We Never Settle hence why we always Deliver Wow. You want to join a community of forward-thinking people - we are here for you. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.

• Competitive salary

• All the latest tech you need

• Roll with a free Revolut Metal subscription

• Pension plan

• Private health insurance

• Start the day properly with fresh fruit and cereals

• Rest up with 29 days’ holiday per year