UX Researcher, Lyft Rentals

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start in our own community by creating an open, inclusive, and diverse organization. 

We’re looking for a Qualitative or Mixed Methods User Researcher with 4+ years of experience to design groundbreaking experiences for our Lyft Rentals team. 

Lyft Rentals is a new product on the Lyft platform which allows users to seamlessly rent a car for weekend getaways, business travel, and errands. This product is a critical piece of Lyft’s multi-modal offering and has been growing at a rapid pace. We are looking for an entrepreneurial, customer-obsessed researcher to innovate and execute.

As a User Researcher for Lyft Rentals, you’ll partner with Design, Product Management, Data Science, Operations, and Engineering to derive deep insights about our users’ behaviors and attitudes, and to communicate results and actionable recommendations across the company. You’ll think big about new areas, test concepts as they are being developed, and evaluate products and services once they’ve rolled out. By thinking end to end across digital and physical touchpoints, you will help cement Lyft Rentals as the best rental car experience in the industry. 

As a qualified candidate, you have a track record of leading projects to successful outcomes for users and the business. You are a strong cross-functional partner with top notch storytelling skills. You uphold a high quality bar and approach problems holistically.

Responsibilities:

• Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, surveys, concept testing, usability testing, and any other methods you find impactful
• Generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users
• Work with cross-functional partners on product direction based on research findings. Able to follow-up with partners about implementation to understand how findings are being used
• Partner with our data science partners to provide qualitative context for their quantitative insights
• Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, in order to help cultivate a highly informed, more effective, and more empathetic organization
• Define your research roadmap by proposing and triaging research requests from XFN partners, aligning with your team on what is highest priority. Use knowledge of user needs to create empathy for users and build common ground with appropriate stakeholders
• The work responsibilities of this role are expected to take place during business hours in your local Time Zone in the US.

Experience:

• 4+ years of experience conducting a variety of qualitative methods
• Experience researching the end-to-end user experience 
• Interest in partnering with teammates to increase understanding of user research
• Excellent story-telling abilities and facilitation skills
• Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization
• Willingness to take initiative, run with projects, and speak up when support and guidance is needed
• Undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field OR comparable UX research experience
• Bonus Points
  • Expertise in quantitative research methods
  • Graduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, Business or a related field
  • Fluency in Spanish (verbal and written)
  • Experience using research to guide product development from seed-to-scale
  • Design thinking methods and brainstorm facilitation

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

For candidates living in Colorado the expected base pay range is $130,240.00 - $188,320.00 and depending on a variety of non-discriminatory factors, including qualifications, experience and geographic location.

This role is work-from-anywhere, excluding the following states and territory: Alabama, Arkansas, Delaware, Iowa, Kansas, Maine, Mississippi, Nebraska, New Hampshire, North Dakota, Oklahoma, South Dakota, West Virginia, Wyoming, Puerto Rico.

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof of full vaccination against COVID-19. Employees are considered fully vaccinated two weeks after completion of the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the federal Food and Drug Administration (FDA), including by way of an emergency use authorization. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.