UX Researcher

Klaviyo’s UX Design Team is made up of Product Designers, Researchers, Content Strategists, and Design Systems specialists. We are a collaborative group and take a human-centered approach to everything that we do. Our Research team exists to ensure our Product teams understand our customers better than our customers know themselves. We do this through conducting training for the organization; providing coaching and feedback to designers & PMs and helping the organization make data-driven decisions through primary and secondary research that cuts across our product teams and extends beyond our current customers. We blend quantitative and qualitative research methods to help the organization understand the why, how much, who, what, and so what.

About the role:

We’re looking for a Researcher to work fluidly and collaboratively with the rest of the organization. You are an experienced researcher with a wide range of qualitative and quantitative research methods. You love experimenting with research and can always find an optimal method for the job and constraints at hand. 

You know when to engage with teams in Design, Product, Engineering, Data Science and which questions to ask, where to probe, and how to land insights across a business. You believe that customer research is everyone's business and democratize it whenever you can. You know that true insights cannot be "delivered", but must be "developed". You’re passionate about products and believe great experiences are always inspired by a deep understanding of people. 

How you will make a difference:

• Create the conditions for product success, by providing strategic research that the team needs at all stages of the product lifecycle.
• Through mixed research methods, develop insights that guide our product strategy across teams in Product, Design, Engineering and Data Science. 
• You will design, plan and conduct human-centered research, employing methods such as: remote usability, competitive evaluations, usability studies, surveys, diary studies, and other relevant approaches. Synthesize research findings from other data sources (including market research, site analytics and secondary research).
• Build collaborative relationships with a wide array of cross-functional partners to define, answer and measure strategic research questions, with the aim of guiding product decisions towards success.
• Create, maintain and scale a growing knowledge base.
• Provide insight and vision to the team based on understanding user needs and behaviors. Synthesize and communicate research findings into meaningful recommendations and actionable results in order to inform business decisions. 

What you will need:

• 3-4+ years designing and executing mixed method research projects that influence business decisions.
• Experience developing or combining research methods to achieve more actionable insights.
• Experience in user-centered design principles, UX standards and fundamental user behaviors.
• Ability to provide thought leadership within the organization to help us stay true to our value of putting the customer first.
• Bachelor or Master degree in HCI, Design, Sociology, Anthropology, Cognitive Psychology or a related field