UX Researcher I - Global HQ

If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel your ambitions and make a difference in people’s lives. At Glovo, we believe in paving the way forward together!

Not your usual app. We are the fastest-growing multi-category delivery player in Europe, Africa, and Western Asia, where we operate in +3000 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝  Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪 Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝 Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As a UX Researcher at Glovo, you will help provide actionable and meaningful data-driven insights that represent the voice of our users. You will collaborate across multiple teams to evaluate current and upcoming user research needs that will help to improve our product definition and drive our business goals, assessing opportunities for Glovo to innovate.

THE JOURNEY

• Conduct user research across mobile and web products to help better understand customer expectations, needs and motivations
  
  
• Work closely with product teams, as well as other researchers, to identify important research questions
  
  
• Work cross-functionally with many stakeholders including product management, data science, design, engineering, and marketing
  
  
• Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions
  
  
• Synthesize qualitative and mixed methods – like interviews, surveys, online platform tools, focus groups, review analysis, ethnographic studies – into well-founded conclusions and proposals
  
  
• Generate insights that both fuel ideas and evaluate designs
  
  
• Communicate and document findings and recommendations, either written or in presentation style, to peers and stakeholders

WHAT YOU WILL BRING TO THE RIDE

• Bachelor’s degree in Human Computer Interaction, Information Science, Psychology, or Social Science
  
  
• Experience with research applied to mobile and web products
  
  
• Excellent spoken and written English and Spanish
  
  
• Knowledge of qualitative, quantitative and user-centered design methods
  
  
• Ability to define key research questions and objectives, identify appropriate methods, execute studies, and synthesize findings
  
  
• Someone who is flexible, proactive and resourceful. Glovo aims to be a design leader in a highly competitive market

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings with zero delivery fees on all Glovo orders!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️Flexible time off (uncapped vacation days) , the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
• 📚 An external learning budget to fuel your thirst for knowledge and personal growth.

Here in Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!