UX Researcher - Health

At Cash App, UX Researchers work closely with cross-functional partners to build world-class, end-to-end features that solve many of the world’s most important and interesting financial problems for millions of customers. We employ a variety of qualitative and quantitative methods to accomplish our goals, including surveys, focus groups, field studies, usability tests, and 1:1 interviews. The UX Research team is at the frontier of shaping new and innovative solutions across categories like personal finance, commerce, crypto, community and culture.

Cash App’s Health team is focused on building trust with customers and expanding access to the Cash App ecosystem. We are a truly horizontal team and build features that are used by every customer, no matter what services they primarily use.

In this role, you will:

• Partner closely with Design and Product to uncover new, customer-centric opportunities
• Lead quantitative research workstreams, including survey modeling and design, and other data collection techniques. Analyze large data sets using advanced statistical techniques to identify actionable insights for key stakeholders
• Lead qualitative workstreams, including collecting and analyzing user behavior through in depth interviews, ethnographic research, contextual inquiry, card sorting, surveys, and other relevant research methodologies
• Evaluate product design (in market and new concepts) in order to better serve the Cash App customer through a strong focus on user experience, as well as identifying growth opportunities
• Effectively communicate research insights and findings to internal teams, leading with data-driven analysis and business relevant synthesis, via research reports and presentations
• Advocate customer needs through storytelling, including writing, visual, and verbal communication that helps other teams build empathy for our customers
• Collaborate with teammates in Design, Product Management, Data Science, Customer Operations, Voice-of-the-Customer, Marketing, and Engineering to build in research at appropriate times to inform the product design cycle

• At least 8+ years industry experience. This might include design research, UX research, market research, and others 
• Expertise related to research design and applied statistics including sampling approaches, experiments, causal or predictive modeling, and data mining
• Knowledge and applied experience with designing analytical models, machine learning solutions and mining large datasets
• Familiar with a wide range of qualitative research methodologies such as one-on-one interviews, ethnographic field research, usability testing (lab and remote), heuristic evaluations, card sorting.
• Demonstrated experience planning and executing UX research studies independently
• Experience managing 3rd party vendors and agencies for recruiting, moderation, or end to end research support, when required
• Experience in managing complex stakeholders and driving work to completion
• Ability to travel on a semi-regular basis to garner facetime with a distributed team
• Previous experience working on projects that build trust with customers or tackle sensitive subject matter

To us, inclusion and diversity aren’t only about hiring people from different backgrounds. They’re about making sure that people have what they need to grow and succeed without compromising who they are.

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding state and city guidelines.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.