UX Researcher

Who we are

Our 85+ global team is on a mission to revolutionise the way we bring ideas to life and fundamentally change the way 3D design is done today. We help creators to communicate 3D ideas in the quickest and most intuitive way possible. We've developed the first end-to-end 3D design platform that allows people to work from the early concept phases of the design & creation process all the way through to hand-off for productionisation.

The tools we are developing are changing the way companies across automotive, industrial design, and entertainment industries carry out their day-to-day work. With teams at companies as diverse as Ford Motor Company and Adidas depending on our platform to collaborate and deliver world-class physical and digital products, it’s no surprise that this extends into talent acquisition for these industry leaders (Adidas/Yeezy).

We’ve just closed a very successful Series-A fundraise with support from the VCs that backed companies like Slack & Stripe, and have plans to grow to around 120+ people in 12 months.

Who we’re looking for

Someone who is curious, with a passion for learning about people through research and who wants to dive into the details of how they think and behave, coming out with the evidence to showcase your thinking & ideas. You are positive, have the confidence to ask a lot of questions and are a strong believer in ‘Show, don’t tell’.

As our UX Researcher, you'll play a strategic role as part of the product teams. You will be an advocate for user research and continually find new ways to keep research as a key step in the lifecycle of our product. You will work with multi-functional teams like Product, Design, Customer Success and Engineering to conduct research, inspire change and deliver actionable insights.

Some of what you’ll be doing

• Reporting to the Senior User Researcher - working across an area such as Creation, Collaboration or Screen - you’ll become the go-to and accountable person for your area,whilst helping to shape what your area is.
• We’ve got an exciting challenge when it comes to user research as our users move between web, VR applications, computers/tablets, VR headsets and back again - sometimes all in a single workflow.
• Helping the team better understand its users - from enterprise business users to artists - and bringing their needs and problems to vivid life.
• Delivering scalable processes and systems for feedback collection, synthesis and insight dissemination.
• Working alongside engineers, designers and product folks involved in the discovery and research process.
• Diving into how our product is used, to influence the research and solutions we pursue - highlighting key areas to tackle digitally in line with the company strategy.
• Work with the team to identify and highlight which problems have higher priority, and break them down into the outcomes we’re looking to achieve.

Requirements

• 3+ years experience as a UX researcher within a tech/software environment working with agile development teams. Start-ups experience a definite bonus.
• Strong experience creating research plans to address key questions for product development and design teams.
• Experience of designing, facilitating, and analysing a wide range of qualitative and quantitative user research methods - displaying a good understanding of the value of each methodology and when it is best to use them.
• Ability to collaborate effectively and deliver high-quality research for complex projects, that engages designers, product owners and senior leadership.
• Integrating UX work and activity into agile sprint methodologies.
• A strong desire for creative problem-solving with a positive attitude.
• Demonstrable knowledge, experience in and passion for user-centred design practices.
• Confident in planning and prioritising your own workload.
• A strong communicator and presenter both written and verbally - we’re a global team but our language of communication internally & externally is English so this needs to be fluent.

Benefits

• Role is fully remote in the UK or Europe or if you want to be London-based we have an office in Brixton, which you’re welcome to use if you prefer.
• Uncapped paid holidays: startup world is busy, we encourage taking time off to recharge and rest, and you’d work on your country’s public holidays
• We recognise not everyone works their best at the same time of day, so there are no standard working hours, as long as you overlap with your team enough & are on hand for meetings.
• Enhanced parental leave policy (maternity and paternity)
• £1,000/year (or equivalent) for personal professional development
• £50/month (or equivalent) personal wellbeing budget
• For UK employees we’re set up with Cyclescheme & Techscheme

• We’re building a great work culture & environment - we work hard but also know how to have fun
  • Team lunch Wednesdays: in-person or virtually with food delivery credit
  • Socials, ski or summer trips & a biannual global meet up: we are passionate about bringing everyone together whenever we can, this helps build tighter bonds and alignment

We are committed to equality of opportunity for all employees. Applications from individuals are encouraged regardless of age, gender, sexual orientation, background, and nationality

Our application process

• Stage 1: Initial chat to answer any questions about the role and company [30mins]
• Stage 2: 1-1 interview [1hr]

• Stage 3: Meet the team session & final questions [2 x 45 mins back-to-back]