Senior UX Researcher, Driver

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is seeking a Senior User Experience Researcher to join our Lyft team focused on the Driver experience. You’ll partner with Design, Product Management, Data Science, Marketing, and Engineering to derive deep insights about our users’ behaviors and attitudes, and to communicate results and actionable recommendations across the company. You’ll think big about new areas, test concepts as they are being developed, and evaluate products and services once they’ve rolled out.

You are an excellent communicator and a flexible team player that can thrive in a fast-paced, dynamic working environment. You are also comfortable working closely with passionate cross-functional stakeholders who care deeply about creating experiences that bring people together.

Responsibilities:

• Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, surveys, concept testing, usability testing, and any other methods you find impactful
• Review, analyze, and communicate mixed methods data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users
• Work with cross-functional partners on product direction based on research findings. Able to follow-up with partners about implementation to understand how findings are being used
• Partner with our data science partners to provide qualitative context for their quantitative insights
• Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, in order to help cultivate a highly informed, more effective, and more empathetic organization
• Define your research roadmap by proposing and triaging research requests from XFN partners, aligning with your team on what is highest priority. Use knowledge of user needs to create empathy for users and build common ground with appropriate stakeholders

Experience:

• 5+ years of experience conducting research, using both qualitative and quantitative methods
• Experience researching the end-to-end user experience 
• Interest in partnering with teammates to increase understanding of user research
• Excellent story-telling abilities and facilitation skills
• Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization
• Willingness to take initiative, run with projects, and speak up when support and guidance is needed
• Undergraduate degree in Human-Computer Interaction, Psychology, Anthropology, Computer Science, Cognitive Science or a related field OR comparable UX research experience
• Bonus Points
• Graduate degree in Human-Computer Interaction, Psychology, Anthropology, Computer Science, Cognitive Science or a related field
• Fluency in Spanish (verbal and written)
• Experience using research to guide product development from seed-to-scale
• Design thinking methods and brainstorm facilitation

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $148,000 - $185,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.